Omni-Channel Retail Practice

Omni-Channel Retail

With a vertical retail model combining strategic retail and omni-channel thinking with a wide spectrum of specialist skills, Javelin Group helps retailers to transform their businesses.

The time is now in sight when formerly ‘store-only’ retailers like John Lewis, Dixons Carphone and others will capture over 50% of their sales online. With this in mind, we are encouraging our clients to ‘think 50/50’ and imagine how – if unconstrained by legacy – they would design their businesses for a 50/50 world.  The resulting designs are radically different from the retail businesses we see today, demonstrating the extent of the transformation that is required.

Javelin Group is best known for its work in this domain. Our strength derives from our vertical model combining (a) a strong focus on strategic ecommerce/omni-channel transformation with (b) a wide spectrum of specialist skills under one roof, including ecommerce strategy, omni-channel user experience, stores, digital marketing, fulfilment, technology, organisation and retail financial modelling/forecasting.

This equips us to address questions key questions, such as:

Please see below for omni-channel retail clients, or contact Matt Jeffers at or on +44 (0)20 7961 3200 to discuss your requirements.

Contact  Matt
Strategy Practice

Contact Practice Director

Matt Jeffers

Director, Strategy

Matt Jeffers runs the Digital & Growth Retail Strategy service line. He has led projects covering omni-channel strategy and ecommerce performance improvement for multiple retailers across grocery, DIY/building materials, apparel and luxury goods sectors. Prior to Javelin Group, Matt led’s international development, launched it in China and oversaw the internal strategic growth plan for the Group. He also planned’s strategic development in Central and Eastern Europe and across Asia-Pacific.