Do retailers need to automate?
We help retailers and brands to serve their customers faster and more efficiently, with better service at lower cost by:
Our end-to-end operations work addresses the following major questions:
Our dedicated team of retail specialists has many years of experience in the strategic transformation of retail supply chains, selling and service operations (in store and digital), with deep experience in all of the key functional areas (retail and ecommerce buying, merchandising, supply chain, logistics, retail store operations and contact centre). We have advised more than 100 leading retailers, as well as many brands and B2Bs in all product categories, across the world, on their strategic operational change.
Please see below for end-to-end retail operations clients and case studies, or contact Mark Johnson at email@example.com or on +44 (0)20 7961 3200 to discuss your requirements.
We’ve had a really good experience working with Javelin Group. We do things quickly, we’re quite nimble, and they fit in with that. We had a big challenge, they came in, got the culture very quickly, got the brief, and gave us a great solution so we are very pleased.
Nick Robertson, non-executive Director, ASOS.
Damart is a multi-channel clothing retailer, operating across France, Belgium and the UK. We decided to centralise our design, buying, and photography, and asked Javelin Group to help with the process and critical path design, the new organisation structure, roles and responsibilities, and the technology enablers. They delivered an outstanding piece of work, which we are delighted with, so we engaged them to manage the implementation, a major change programme impacting the core of our business. This “new vision” programme has been very successful, and I’m very pleased with Javelin Group’s work. I highly recommend them.
Jacques Destobbeleer, International Director of Product Offer, Damart Group.
The Javelin Group supported eBay with the development of our strategic Click & Collect programme. Playing a lead role in both design and delivery, the Javelin Group team quickly adapted to our culture and became trusted and respected members of the cross functional team. Their experience in retail, logistics and operation management was critical to the success of this programme.
Gerard Sweeney, former Senior Manager, Business Seller Growth, eBay.
At Jumbo Supermarkten we aim to offer our customers the best service, the largest range and the lowest prices, and we are now delighted to be able to extend our unique formula to our customers via online shopping. With The Netherlands’ online grocery market expected to triple in the coming years, we embarked on this project with Javelin Group almost two years ago to meet the current and future needs of our customers. Javelin Group has been central to the success of Jumbo.com, from initial definition, through design to implementation. It has been a delight to work with such a professional team at Javelin Group and I am immensely proud of what we have achieved together.
Roland van den Berg, former eCommerce Director, Jumbo Supermarkten.
I asked Javelin Group to review the stock position at two of our brands, Jimmy Choo and Bally. Javelin Group looked at the processes, performance and drivers of stock; luxury best practices and benchmarks; changes required and recommendations. Significant benefits of lower stock and increased full price sell through were identified, together with a fully agreed implementation plan for each brand. I am pleased with their work, which has been very useful.
Fabio Fusco, Partner & CFO, JAB Holdings.
We selected Javelin Group for its direct to consumer expertise, strategic approach and understanding of contact centres and warehousing. The process followed and the high quality of work produced has given us exactly what we need. I’m delighted with their work and happy to recommend them.
Carole Woodhead, Managing Director, Hermes (Otto Group).
Javelin Group perfectly responded to our brief and worked with us throughout the piece of work to ensure they were fully meeting our requirements. It is a testament to their thoroughness and competence that at their final presentation we had no unanswered questions and a clear focus for next steps.
Richard Luck, Manager of eCommerce and Product Ownership, Waitrose.
Javelin Group project managed the successful transfer of our previously outsourced call centre operations to a brand new, dedicated in house facility. Their commitment, relationship management, and flexibility in approach ensured that transition was delivered seamlessly to both time and budget. Waitrose has since used Javelin Group’s operational experience across other areas of the business, yielding similar success and as such I can highly recommend them.
Matt Clifton, Head of Retail Support, Waitrose.
Mark Johnson runs the Operations practice. Mark has over 20 years’ experience of supply chain, fulfilment and customer service, advising the world’s leading retailers & brands. Prior to joining Javelin Group, Mark worked for Spark Response, a third party direct to consumer outsourced fulfilment company and for Screwfix Direct.