Shopping centre transformation in the digital era – how to choose the right WiFi.
Technology Strategy
Omni-Channel Order Management
Javelin Group helps retailers understand the opportunities available through improved customer order management and delivers the architecture and software plans required to take advantage of them.
Distributed order management opportunities
- With most retailers now having mostly solved the challenge of capturing customer orders through web, store and other channels, attention is turning to efficiency of stock allocation, order routing and management.
- Javelin Group has worked with many leading retailers to help them transform their approach to customer order management, enabling them to offer same day, next day, store fulfilment, store collection and other services to customers, while maintaining accuracy of stock position, efficient stock allocation and full visibility & management of orders in the web and by contact centre and store staff.
Order management architecture
- More than any other retail system, the customer order management system requires a significant amount of thought given to integration and operation. The success of an order management system in large part stems from its integration to a large array of digital, customer-facing and back office applications. For this reason and others, getting your OMS architecture right is fundamental to your success.
- Javelin Group has a reference architecture for order management that we can mould to your specific needs, identifying the key integration points, and highlighting enhancements or workarounds that may be required in your other systems.
- Our familiarity with the major commercial order management application packages, as well as experience with the bespoke approach to order management gives us a unique ability to guide your decision making when it comes to making an investment in order management technology.
Testimonials
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Retail plays an important part in the Ben & Jerry’s success story. Our stores are where the brand is brought to life, encouraging consumers to join us in support of our social mission. Javelin Group understands retail and retail technology thoroughly; the team was able to grasp quickly the Ben & Jerry’s brand and identify the technology that would best support the customer experience that we aim to deliver.
Debra Heintz, Global Director of Retail Scoop Shops, Ben & Jerry’s. -
Krispy Kreme is growing and evolving rapidly and our technology has not always kept up this pace. Javelin Group provided us with a rapid, thorough and professional top-to-bottom review of our applications and technology costs. They provided deep retail technology insight and recommendations on how to move towards best practice. Their comprehensive financial benchmarks will be particularly helpful as we challenge our suppliers to deliver best value. I recommend them.
Robert Ledger, Finance Director, Krispy Kreme. -
Javelin Group’s team delivered clear strategic options and very practical recommendations to drive our international, omni-channel, and marketing technology strategies. They gave ongoing high quality support to our international team, more than rose to the brief in the omni-channel area, and gave us great understanding of the right technology for us. We are pleased with their results and found them a pleasure to work with.
Keith Nesbitt, Chief Operating Officer, T. M. Lewin. -
With most of New Zealand’s population being an active customer of The Warehouse Group, our ability to better understand and serve our customers relies heavily on advanced customer data processing and marketing. We engaged Javelin Group to help us review and refine our customer data strategy. They brought experience from work with their European and US clients and the Javelin Group consultants had both a strategic outlook and a practical mindset. They helped us identify further opportunities in our strategy and developed a clear vision and process to help us move forward. I am very pleased with their work and recommend them highly.
Simon Turner, CEO, The Warehouse (New Zealand).
Further Reading
Technology & Systems Integration
Contact Practice Director
Anthony Farrow
Director, Technology & Systems Integration
Anthony Farrow runs our Systems Integration practice. He joined Javelin Group in 2001 and has many years of experience advising the world’s leading retailers, brands and B2Bs on retail and digital technology strategies. Anthony specialises in both consulting and delivery of complex global technology solutions including ecommerce, order management and product information management systems.