Technology Strategy

Omni-Channel Order Management

Javelin Group helps retailers understand the opportunities available through improved customer order management and delivers the architecture and software plans required to take advantage of them.

Distributed order management opportunities

  • With most retailers now having mostly solved the challenge of capturing customer orders through web, store and other channels, attention is turning to efficiency of stock allocation, order routing and management.
  • Javelin Group has worked with many leading retailers to help them transform their approach to customer order management, enabling them to offer same day, next day, store fulfilment, store collection and other services to customers, while maintaining accuracy of stock position, efficient stock allocation and full visibility & management of orders in the web and by contact centre and store staff.

Order management architecture

  • More than any other retail system, the customer order management system requires a significant amount of thought given to integration and operation. The success of an order management system in large part stems from its integration to a large array of digital, customer-facing and back office applications. For this reason and others, getting your OMS architecture right is fundamental to your success.
  • Javelin Group has a reference architecture for order management that we can mould to your specific needs, identifying the key integration points, and highlighting enhancements or workarounds that may be required in your other systems.
  • Our familiarity with the major commercial order management application packages, as well as experience with the bespoke approach to order management gives us a unique ability to guide your decision making when it comes to making an investment in order management technology.
Contact  Martin
Technology Consulting Practice

Contact Practice Director

Martin Ryan

Director, Technology Strategy

Martin Ryan runs our Technology Consulting practice. He has 20 years of experience in the consulting industry helping some of the world’s largest retailers and brands with their technology strategies. Martin started his career with IBM in the 1990s and has a degree in Physics from the University of Oxford.