Technology Strategy

Omni-Channel Order Management

Javelin Group helps retailers understand the opportunities available through improved customer order management and delivers the architecture and software plans required to take advantage of them.

Distributed order management opportunities

  • With most retailers now having mostly solved the challenge of capturing customer orders through web, store and other channels, attention is turning to efficiency of stock allocation, order routing and management.
  • Javelin Group has worked with many leading retailers to help them transform their approach to customer order management, enabling them to offer same day, next day, store fulfilment, store collection and other services to customers, while maintaining accuracy of stock position, efficient stock allocation and full visibility & management of orders in the web and by contact centre and store staff.

Order management architecture

  • More than any other retail system, the customer order management system requires a significant amount of thought given to integration and operation. The success of an order management system in large part stems from its integration to a large array of digital, customer-facing and back office applications. For this reason and others, getting your OMS architecture right is fundamental to your success.
  • Javelin Group has a reference architecture for order management that we can mould to your specific needs, identifying the key integration points, and highlighting enhancements or workarounds that may be required in your other systems.
  • Our familiarity with the major commercial order management application packages, as well as experience with the bespoke approach to order management gives us a unique ability to guide your decision making when it comes to making an investment in order management technology.
Contact  Anthony
Technology & Systems Integration

Contact Practice Director

Anthony Farrow

Director, Technology & Systems Integration

Anthony Farrow runs our Systems Integration practice. He joined Javelin Group in 2001 and has many years of experience advising the world’s leading retailers, brands and B2Bs on retail and digital technology strategies. Anthony specialises in both consulting and delivery of complex global technology solutions including ecommerce, order management and product information management systems.