Technology Strategy

Retail Technology Selection

Javelin Group helps retailers select retail technology solutions, including eCommerce, marketing, contact centre, order management (OMS), POS, merchandise management (MMS), merchandise planning, warehouse management (WMS) and logistics applications, as well as ERP and financial accounting systems.

We have recently run selections for retailers in all the following business areas:

  • eCommerce
  • CRM & Marketing
  • Order Management (OMS)
  • POS
  • Product lifecycle management (new product development)
  • Merchandise planning
  • ERP
  • Merchandise Management (MMS)
  • Master Data Management (MDM) and Product Information Management (PIM)
  • Warehouse Management (WMS)
  • Transport Management (TMS)
  • Forecasting, allocations and replenishment

We select the retail technology and vendors, and develop implementation plans

A typical project starts after a retailer has completed a significant update to their technology strategy and identified one or more missing or weak applications in their architecture.

We help retailers to understand which solutions can fill these gaps and go on to shortlist and then select the right package(s) from the right vendor(s) and develop full implementation plans, timetable and implementation team structure. Our proven software selection process fully involves business & technology stakeholders, ensuring solutions are aligned to business goals and your technology / architecture principles. We help you select implementation services either alongside the software selection, or as a separate step, depending on technology type and your preference.

Retail technology selection questions we address

Key questions to consider when selecting systems include:

  • Are the systems suitable for the long-term?
  • Do vendor roadmaps align with the retailer’s long-term goals?
  • How will the systems integrate with existing applications and what changes may be required to ensure successful integration?
  • What is the most appropriate implementation and transition plan (e.g. big bang versus various phased approaches)?
  • What is the impact on the business teams during the implementation and rollout programme?
  • What are the costs of implementation, support and ongoing enhancement?
  • What is the split between internal and external costs and between Capex and Opex?
Contact  Martin
Technology Consulting Practice

Contact Practice Director

Martin Ryan

Director, Technology Strategy

Martin Ryan runs our Technology Consulting practice. He has 20 years of experience in the consulting industry helping some of the world’s largest retailers and brands with their technology strategies. Martin started his career with IBM in the 1990s and has a degree in Physics from the University of Oxford.