Case Study

Nestlé USA

Digital strategy and roadmap.


Digital strategy and roadmap for Nestlé USA.


In 2016, food and beverage giant Nestlé USA engaged Javelin Group to define its digital vision, with particular emphasis on maximising online sales through its retail partners across the USA.


Javelin Group conducted a detailed assessment of consumer trends and market developments, providing a view of the size of the US online market to 2020 and identifying the ‘winning’ retail partners for the business to focus on strategically.

Javelin Group also helped to define the digital ambition and identified a long list of implementable digital initiatives aimed at improving consumer pain points, both on owned channels and e-retail partner sites.

The digital roadmap included organisational transformation, technology requirements and operational implications to support the digital vision.

At Nestle, we embarked wholeheartedly on our consumer digital transformation journey, from communication to commerce, but needed to dramatically increase our speed and focus. We engaged Javelin Group to help us refine our vision, ambition, strategy, organization and technology, as well as create an execution plan. From the very first meeting, the Javelin Group team was highly engaged and collaborative.

They have deep knowledge of all things digital, and gave us immediate confidence that we had chosen a genuine partner that understood our needs. We emerged with a true strategy and execution plan that was supported by all levels of the organization. We were all very impressed with the Javelin Group team, and would highly recommend them.
Rob Case, Chief Marketing Officer, Nestlé USA.

Find out more about Javelin Group’s Digital Strategy for Brands service line.