Omni-channel retail – environmental risk or opportunity?
We help retailers and brands to serve their customers faster and more efficiently, with better service at lower cost by:
Our end-to-end operations work addresses the following major questions:
Our dedicated team of retail specialists has many years of experience in the strategic transformation of retail supply chains and selling operations (in store, online, and telephone), with deep experience in all of the key functional areas (retail and ecommerce buying, merchandising, supply chain, logistics, retail store operations and contact centre). We have advised more than 80 retailers including all of the 10 largest UK retailers, as well as many brands and B2Bs in all product categories, across the world, on their strategic retail operational change.
Please see below for end-to-end retail operations clients and case studies, or contact Will Treasure at firstname.lastname@example.org or on +44 (0)20 7961 3200 to discuss your requirements.
We’ve had a really good experience working with Javelin Group. We do things quickly, we’re quite nimble, and they fit in with that. We had a big challenge, they came in, got the culture very quickly, got the brief, and gave us a great solution so we are very pleased.
Nick Robertson, CEO, ASOS.
Damart is a multi-channel clothing retailer, operating across France, Belgium and the UK. We decided to centralise our design, buying, and photography, and asked Javelin Group to help with the process and critical path design, the new organisation structure, roles and responsibilities, and the technology enablers. They delivered an outstanding piece of work, which we are delighted with, so we engaged them to manage the implementation, a major change programme impacting the core of our business. This “new vision” programme has been very successful, and I’m very pleased with Javelin Group’s work. I highly recommend them.
Jacques Destobbeleer, International Director of Product Offer, Damart Group.
The Javelin Group supported eBay with the development of our strategic Click & Collect programme. Playing a lead role in both design and delivery, the Javelin Group team quickly adapted to our culture and became trusted and respected members of the cross functional team. Their experience in retail, logistics and operation management was critical to the success of this programme.
Gerard Sweeney, Senior Manager, Click & Collect, eBay.
At Jumbo Supermarkten we aim to offer our customers the best service, the largest range and the lowest prices, and we are now delighted to be able to extend our unique formula to our customers via online shopping. With The Netherlands’ online grocery market expected to triple in the coming years, we embarked on this project with Javelin Group almost two years ago to meet the current and future needs of our customers. Javelin Group has been central to the success of Jumbo.com, from initial definition, through design to implementation. It has been a delight to work with such a professional team at Javelin Group and I am immensely proud of what we have achieved together.
Roland van den Berg, eCommerce Director, Jumbo Supermarkten.
I asked Javelin Group to review the stock position at two of our brands, Jimmy Choo and Bally. Javelin Group looked at the processes, performance and drivers of stock; luxury best practices and benchmarks; changes required and recommendations. Significant benefits of lower stock and increased full price sell through were identified, together with a fully agreed implementation plan for each brand. I am pleased with their work, which has been very useful.
Fabio Fusco, Partner & CFO, JAB Holdings.
We selected Javelin Group for its direct to consumer expertise, strategic approach and understanding of contact centres and warehousing. The process followed and the high quality of work produced has given us exactly what we need. I’m delighted with their work and happy to recommend them.
Carole Woodhead, Managing Director, Hermes (Otto Group).
Javelin Group perfectly responded to our brief and worked with us throughout the piece of work to ensure they were fully meeting our requirements. It is a testament to their thoroughness and competence that at their final presentation we had no unanswered questions and a clear focus for next steps.
Richard Luck, Manager, Online Selling, Waitrose.
Javelin Group project managed the successful transfer of our previously outsourced call centre operations to a brand new, dedicated in house facility. Their commitment, relationship management, and flexibility in approach ensured that transition was delivered seamlessly to both time and budget. Waitrose has since used Javelin Group’s operational experience across other areas of the business, yielding similar success and as such I can highly recommend them.
Matt Clifton, Head of Retail Support, Waitrose.
For omni-channel retail.
Optimising store performance for digital retail.
A case study of the online launch of Jumbo Supermarkten.
Eight steps for success.
The rise of the dark store.
Challenges and recommendations for retailers.
Will Treasure runs our Operations strategy practice. He has designed and implemented operational solutions over the last 18 years for more than 80 retailers, brands and B2Bs including Tesco, Boohoo, Delhaize, de Bijenkorf, Waitrose, Bestseller and Iceland. Prior to Javelin Group, Will built and ran Iceland Group’s home delivery service, growing a business from start-up to £160m annual sales in 12 months. Will graduated from Oxford with a starred first in Engineering, Economics and Management.