Operations Practice

End-to-end Retail Operations

Javelin Group helps leading retailers and brands to realise superior economic performance by transforming their end-to-end supply chain and retail operations for the digital era.

We help retailers and brands to serve their customers faster and more efficiently, with better service at lower cost by:

  • Equipping them with a clear view of their future buying, supply and selling (store, online, call centre and omni-channel) capabilities and of the roadmap for transformation
    • Current state assessment: as-is KPIs and cost to serve vs. retail best practice benchmarks
    • Future state design: to-be operating model and processes, team skills, structure and measures, technology, plan, phasing, opex, capex and benefits
    • Transformation roadmap design
  • Designing and managing the programme of change across their operations, process, physical assets and team
    • Programme management & QA, change management, process design, technology selection and implementation

Our end-to-end operations work addresses the following major questions:

  • How can we operate effectively across all channels?
  • How should we transform our supply chain to meet current and future customer demand? How do we make this happen quickly and with quality?
  • How will this transformation help us to become more efficient and reduce our cost base?
  • How should we restructure our organisation and manage this transformation?

Our dedicated team of retail specialists has many years of experience in the strategic transformation of retail supply chains and selling operations (in store, online, and telephone), with deep experience in all of the key functional areas (retail and ecommerce buying, merchandising, supply chain, logistics, retail store operations and contact centre). We have advised more than 80 retailers including all of the 10 largest UK retailers, as well as many brands and B2Bs in all product categories, across the world, on their strategic retail operational change.

Selling

  • Optimised store operations
  • Channel integration for product and service
  • Effective customer contact centres
  • Good wholesale, franchise and international operations
  • Efficient product data production
  • Leading digital in-store

Plan and Buy

  • Sourcing from the optimum supply
  • Right speed and agility for proposition
  • Extended ranges and own label to increase offer
  • Optimised margin
  • Reduced total cost of ownership

Logistics

  • Integrated online and store logistics
  • Automation
  • Quality and control of operations
  • Optimised network design
  • Reduced logistics costs
  • Increased efficiency
  • Enhanced capacity
  • Overall cost to serve management

Supply

  • Lower inventory & better availability
  • Integrated promotion and critical path planning
  • Optimised inbound flow and consolidation options
  • Robust exit and markdown strategy
  • Stock optimisation

Please see below for end-to-end retail operations clients and case studies, or contact Will Treasure at will.treasure@javelingroup.com or on +44 (0)20 7961 3200 to discuss your requirements.

Contact  Will
Operations

Contact Practice Director

Will Treasure

Director, Operations

Will Treasure runs our Operations practice. He has designed and/or implemented technology and operational solutions for over 50 retailers, brands and B2Bs including Tesco, ASOS, Delhaize, Mothercare, Waitrose, Spicers and Carphone Warehouse. Prior to Javelin Group, Will built and ran Iceland Group’s home delivery service, growing a business from start-up to £160m annual sales in 12 months. Will graduated from Oxford with a starred first in Engineering, Economics and Management.