Advice and insight to help retailers thrive in the new age of retail.
As digital moves front and center within the Retail and Consumer1 sectors, both corporate and private equity (PE) mergers & acquisitions (M&A) are changing. With the number of digital acquisitions growing rapidly, how can PE firms ensure they have the right […]
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As digital technology advances at lighting speed, many predict that AI, machine learning and automation will remove over half of all retail jobs in the next 20 years. With countless bold statements in the media, this can often appear as […]
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One of the most important and most challenging components of becoming a fully omni-channel retailer is to collect, understand, and form a single view of customers’ data. This aspect of omni-channel retailing is about to get even more challenging, as […]
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As Amazon’s growth continues at pace, with progress seemingly on track to becoming the world’s first trillion-dollar company, the most pressing question for brand owners is how to react. Without a coherent and considered strategy for partnering with Amazon (or […]
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The year’s Trinity Forum in Bangkok, hosted by King Power and Airports of Thailand, and organised by Airports Council International and the Moodie Davitt report, sent a clear signal that the travel retail industry is changing. The Trinity Forum brings […]
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As ecommerce scales and customer demands become increasingly complex, many retailers are opting for automated warehouse solutions to improve the efficiency of their ecommerce logistics operations and to drive down costs. This blog explores the main benefits of warehouse automation, […]
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In an era where many retail sectors are consolidating their store base in the face of dramatic changes to the retail landscape, the planning and insight that informs store investment decisions is arguably more important today than it has ever […]
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As the retail sector continues to shift towards an omni-channel model of customer interaction, so too has the role of stores evolved. With this shift has come an increased emphasis on using analytics to understand the interaction between the physical […]
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Air travel is big business. With global passenger numbers predicted to double to 14.6bn per annum by 2029, and exceed 23bn by 2040 (source: ACI), it is set to get much, much bigger. Whilst this undoubtedly presents operational capacity challenges […]
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Successful shopping venues are no longer solely defined by the strength of the retail offer available to consumers – an integrated foodservice offer (often referred to as F&B) has now become a key value driver and an increasingly important component […]
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Proof of concepts (PoCs) are becoming very popular as organisations look to minimise their risk by trialling new business intelligence (BI) software before making a decision to buy or not. The PoC does not need to be exhaustive (i.e. testing […]
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The leading shopping centre owners are constantly seeking to enhance the customer experience – to combine a compelling reason to visit with an engaging and fulfilling experience. Digital planning has become central to this customer engagement strategy, with a need […]
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Throughout the past decade, consumer behaviour has become much more complex with a multiplicity of touchpoints across physical and digital channels. A single-customer view and responding to consumer needs and expectations in near real time are fast becoming prerequisites for […]
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