Please choose a location on the map for a summary of our work in that region.
  • Australia

    We work with some of Australia’s largest retailers, such as Coles and Big W.

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  • South & East Asia

    In this region, we work with clients such as Brown Shoe International on their ecommerce strategy for China.

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  • Middle East

    In this region, we work with Landmark Group and Majid Al Futtaim, two of the largest and most successful retail and shopping mall organizations.

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  • UK

    We work with the UK’s most successful retailers, including Tesco, Marks & Spencer, John Lewis, Kingfisher, Iceland, Sainsbury’s and many others.

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  • Europe

    We work with many of continental Europe’s most successful retailers and brands including Auchan, C&A, Chanel, Delhaize, Kering, Labelux and many others.

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  • North America

    In this region we work with many leading retailers and brands, particularly in the fashion sector, and private equity clients.

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  • South America

    In South America we work with Easy, the home store which is part of the Cencosud Group, the largest retailer in Chile.

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  • South Africa

    In South Africa we work with retailers such as Homechoice, South Africa’s leading home wares retailer.

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Client List

Javelin Group has many clients in the UK, continental Europe and the rest of the world including highly successful retailers, brands and B2Bs, retail investors and retail property developers. A selection of our clients are shown below. (Testimonials can be seen for clients with a grey icon).

Retailers

Department/Variety

Testimonial

Javelin Group carried out a detailed strategic review and performance improvement analysis of our online and multi-channel business and identified many high value opportunities in our online marketing, merchandising, user experience and cross-channel activities, which we then implemented. This excellent work can justifiably claim a fair share of the credit for the 88% growth that Debenhams.com then experienced over the next 12 months.
Michael Sharp, COO, Debenhams.

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Testimonial

Javelin Group has worked with us on both the definition and execution of our omni-channel strategy. Javelin Group’s unique ability to define a strategic vision, while at the same time providing detailed operational recommendations, has helped ensure that the strategy permeates all levels of our organisation. The fact that Javelin Group is working for omni-channel leaders has been key in terms of business and organisation recommendations. We are pleased with our choice to have Javelin Group accompany us on our journey of omni-channel transformation.
Bertrand Jungo, CEO, Manor.

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Testimonial

Javelin Group helped us with our international strategy, short-listing the best markets and planning the right ecommerce and multi-channel approach in each case. They helped us understand the main operational and technical requirements and the likely investment and ROI implications. This was good work by our joint team, much aided by Javelin Group’s multi-disciplinary team and approach.
Laura Wade-Gery, Executive Director of Multi-Channel eCommerce, Marks & Spencer.

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Fashion/Accessories

Testimonial

We commissioned Javelin Group to help us think through our ecommerce strategy in China. As we are in the early phase of execution it was important to develop clarity around the approach. Javelin Group was able to leverage its ecommerce expertise which combined with solid research gave us great insight in to how best to move forward with focus and confidence. We are very pleased with the outcome of this project.
Tim Heard, Senior Vice President, Caleres.

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Javelin Group’s team delivered clear strategic options and very practical recommendations to drive our international, omni-channel, and marketing technology strategies. They gave ongoing high quality support to our international team, more than rose to the brief in the omni-channel area, and gave us great understanding of the right technology for us. We are pleased with their results and found them a pleasure to work with.
Keith Nesbitt, Chief Operating Officer, T. M. Lewin.

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Electrical/Mobile/Entertainment

Testimonial

Javelin Group leveraged its global omni-channel expertise to assist Comfy in designing an omni-channel strategy that would drive value in a highly challenging macroeconomic and commercial environment. The Javelin Group team worked closely and effectively with Comfy in order to understand the nature and dynamics of the Ukrainian market. It adapted and tailored its plans to reflect the unique nature of the market and delivered a detailed set of actionable, pragmatic recommendations. We have now implemented many of their recommendations and would not hesitate to endorse them to other retailers.
Gennadii Verbylenko, Chief Executive Officer, Comfy.

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Testimonial

We hired Javelin Group to assist in developing a 2 year multi-channel roadmap which prioritised our multi-channel initiatives and created cost/benefit cases for each one. Javelin Group’s forecasts have been highly accurate and we have successfully implemented a number of key initiatives from this work. We recently retained Javelin Group to repeat the exercise for a specific part of our multi-channel programme and again, they have identified significant sales opportunities for the business. Their detailed knowledge of key benchmarks and best practice across both business and IT has been invaluable on both pieces of work.
Robyn Doyle, ‎Head of eCommerce Strategy & Planning, Dixons Carphone.

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Home/Garden

Testimonial

We engaged Javelin Group to help build an omni-channel strategy for our B2B and B2C Building Material businesses in the Nordics. Javelin Group worked closely with us, understood our B2B challenges, and linked the latest ecommerce thinking to our industry. Javelin Group challenged existing strategies, and through a 360 degree approach and a very comprehensive list of projects and initiatives, we now have a real plan for how to become the omni-channel leader in our industry. We’re very happy we choose Javelin Group to help us – they proved to be true omni-channel experts.
Ole Mikael Jensen, President & CEO, DT Group.

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Specialist

Testimonial

The team and their work have been exceptional and have won the support of our entire management team. We have already commissioned more work from Javelin Group and have every intention of building a long-term working relationship with the team.
Phil Walker, Chief Marketing Officer, Gala Coral Group.

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Testimonial

Javelin Group understands the cultural and organisational challenge very well and worked seamlessly with both external and internal partners to ensure a complete cross-functional plan was delivered. I recommend them highly. Clive West, Digital Director, Halfords.

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B2B

Testimonial

We engaged Javelin Group to help build an omni-channel strategy for our B2B and B2C Building Material businesses in the Nordics. Javelin Group worked closely with us, understood our B2B challenges, and linked the latest ecommerce thinking to our industry. Javelin Group challenged existing strategies, and through a 360 degree approach and a very comprehensive list of projects and initiatives, we now have a real plan for how to become the omni-channel leader in our industry. We’re very happy we choose Javelin Group to help us – they proved to be true omni-channel experts.
Ole Mikael Jensen, President & CEO, DT Group.

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Consumer Service

Testimonial

We engaged Javelin Group to support a strategic review of our website experience and performance improvement analysis based on relevant benchmarking. Their proven track record experience from retail and other sectors has helped to develop a set of recommendations that we are implementing. Javelin Group immersed themselves into our business and delivered a comprehensive review of current state and future potential that could shift the dial to deliver a better digital experience for our customers. We were very happy to choose Javelin Group for this exercise and would positively recommend them to others.
Arslan Sharif, Digital Director, British Gas.

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Food Service

Testimonial

Retail plays an important part in the Ben & Jerry’s success story. Our stores are where the brand is brought to life, encouraging consumers to join us in support of our social mission. Javelin Group understands retail and retail technology thoroughly; the team was able to grasp quickly the Ben & Jerry’s brand and identify the technology that would best support the customer experience that we aim to deliver.
Debra Heintz, Global Director of Retail Scoop Shops, Ben & Jerry’s.

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Brands

Testimonial

We could not have found a better partner than the Javelin Group team. They were valuable in helping to develop our omni-channel retail transformation. Their collaborative approach embraced our key stakeholders from the start, and they quickly became an extension of our team. Javelin Group’s thoroughness in approach, their understanding of apparel and their global retail experience has provided rich content and insight that is having a significant impact on our business. The final deliverables, inclusive of detailed roadmaps and project charters, provided a practical pace and sequence that was in line with our business maturity and resources. I would not hesitate in working with Javelin Group again on future projects.
David Bortolussi, CEO and Kate Hann, Retail Director, Pacific Brands.

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Testimonial

We have been working with Javelin Group for the past two years to drive our ecommerce and omni-channel agenda. The support that Javelin Group has provided – from strategic proposition development through to website development and implementation – has always been high quality and they combine deep digital expertise with a flexible approach, that has adapted to our organisation. Javelin Group combine a breadth of experience of all areas of omni-channel retail and have shared their knowledge with us, helping us to develop our in-house expertise.

What makes Javelin Group stand out is their ability to work efficiently and to produce recommendations that we can implement quickly, to deliver tangible results. Another differentiator is that we work with the same people throughout the process, from the initial understanding of the brief, during the analysis and project working and then at the end in presenting the outcome; this end to end engagement is a real value add compared to other partners that we work with. We enjoy working with Javelin Group and highly recommend them.
Keith Higgins, Global SVP eCommerce, Unilever.

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Private Equity

Testimonial

Javelin Group did an excellent job in evaluating an investment opportunity in the food retail space. It was refreshing to work with a genuine specialist in this area, and their team of consultants who’d actually ‘been there and done it’ were able to offer us invaluable insight across a wide range of areas, including the target’s commercial proposition, the expansion opportunity, supply chain efficiency and IT adequacy. Combining retail expertise with well honed due diligence skills, Javelin Group was able to produce a comprehensive, robust and thoughtful review of the opportunity, which gave us the confidence to compete hard in the process.
Jamie Rivers, Partner, BC Partners.

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Testimonial

When trying to determine which adviser to use for the commercial due diligence on Wiggle, the online-only cycle retailer, there was only one option: Javelin Group. Their multi- channel credentials meant they understood the challenges faced from all competition. Their diagnostic tools allowed us to assess Wiggle against best practice; their assessment of systems in general allowed us to measure scalability. Inevitably there were gaps in information but Javelin Group was able to adapt and redirect work to drive towards resolution of key commercial issues. They met a very tight timetable and we were able to invest with confidence.
Vince Gwilliam, Partner, Bridgepoint.

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Testimonial

Javelin Group’s due diligence work gave the perfect balance of strategic breadth and analytical depth in a very short timeframe. Our evaluation benefited significantly from their expert opinion as a retail specialist, and we would readily use them again.
Steve Petrow, Managing Director, Change Capital Partners.

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Testimonial

Javelin Group’s retail experience was essential to understanding the dynamics of our target’s business. What also impressed us was the speed with which they understood the critical success factors of the business and its technology infrastructure. This deep understanding enabled them to produce a very challenging and valuable evaluation of our target’s growth plans.
Nigel Hammond, Partner, Vespa Capital.

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