Please choose a location on the map for a summary of our work in that region.
  • Australia

    We work with some of Australia’s largest retailers, such as Coles and Big W.

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  • South & East Asia

    In this region, we work with clients such as Brown Shoe International on their ecommerce strategy for China.

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  • Middle East

    In this region, we work with Landmark Group and Majid Al Futtaim, two of the largest and most successful retail and shopping mall organizations.

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  • UK

    We work with the UK’s most successful retailers, including Tesco, Marks & Spencer, John Lewis, Kingfisher, Iceland, Sainsbury’s and many others.

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  • Europe

    We work with many of continental Europe’s most successful retailers and brands including Auchan, C&A, Chanel, Delhaize, Kering, Labelux and many others.

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  • North America

    In this region we work with many leading retailers and brands, particularly in the fashion sector, and private equity clients.

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  • South America

    In South America we work with Easy, the home store which is part of the Cencosud Group, the largest retailer in Chile.

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  • South Africa

    In South Africa we work with retailers such as Homechoice, South Africa’s leading home wares retailer.

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Client List

Javelin Group has many clients in the UK, continental Europe and the rest of the world including highly successful retailers, brands and B2Bs, retail investors and retail property developers. A selection of our clients are shown below. (Testimonials can be seen for clients with a grey icon).

Retailers

Grocery

Testimonial

At Jumbo Supermarkten we aim to offer our customers the best service, the largest range and the lowest prices, and we are now delighted to be able to extend our unique formula to our customers via online shopping. With The Netherlands’ online grocery market expected to triple in the coming years, we embarked on this project with Javelin Group almost two years ago to meet the current and future needs of our customers. Javelin Group has been central to the success of Jumbo.com, from initial definition, through design to implementation. It has been a delight to work with such a professional team at Javelin Group and I am immensely proud of what we have achieved together.​
Roland van den Berg, eCommerce Director, Jumbo Supermarkten.

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We hired Javelin Group to conduct a detailed strategic review of our online grocery business, with a big focus on customer priorities. The team brought a wealth of industry knowledge and experience to the table, rapidly identifying the key problems we were facing and working collaboratively with our team to create actionable solutions with significant impact. The roadmap they created with all of the strategic recommendations has now been largely implemented with revenue and profit results ahead of our expectations. I would have no hesitation in hiring them again and would recommend them highly.
Robbie Feather, Former Online Director, Sainsbury’s.

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Javelin Group perfectly responded to our brief and worked with us throughout the piece of work to ensure they were fully meeting our requirements. It is a testament to their thoroughness and competence that at their final presentation we had no unanswered questions and a clear focus for next steps.
Richard Luck, Manager, Online Selling, Waitrose.

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Department/Variety

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We are now thrilled to offer our customers a seamless multi-channel experience across all devices, on a robust platform. We have seen a 50% improvement in site performance and an immediate uplift in sales following the launch of our new website. It has been an absolute pleasure to work with Javelin Group and we have already engaged the team for ongoing and future work.
Pieter Heij, Multi-Channel & IT Director, de Bijenkorf.

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Javelin Group carried out a detailed strategic review and performance improvement analysis of our online and multi-channel business and identified many high value opportunities in our online marketing, merchandising, user experience and cross-channel activities, which we then implemented. This excellent work can justifiably claim a fair share of the credit for the 88% growth that Debenhams.com then experienced over the next 12 months.
Michael Sharp, COO, Debenhams.

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The Javelin Group supported eBay with the development of our strategic Click & Collect programme. Playing a lead role in both design and delivery, the Javelin Group team quickly adapted to our culture and became trusted and respected members of the cross functional team. Their experience in retail, logistics and operation management was critical to the success of this programme.
Gerard Sweeney, Senior Manager, Click & Collect, eBay.

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Javelin Group has worked with us on both the definition and execution of our omni-channel strategy. Javelin Group’s unique ability to define a strategic vision, while at the same time providing detailed operational recommendations, has helped ensure that the strategy permeates all levels of our organisation. The fact that Javelin Group is working for omni-channel leaders has been key in terms of business and organisation recommendations. We are pleased with our choice to have Javelin Group accompany us on our journey of omni-channel transformation.
Bertrand Jungo, CEO, Manor.

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Javelin Group helped us with our international strategy, short-listing the best markets and planning the right ecommerce and multi-channel approach in each case. They helped us understand the main operational and technical requirements and the likely investment and ROI implications. This was good work by our joint team, much aided by Javelin Group’s multi-disciplinary team and approach.
Laura Wade-Gery, Executive Director of Multi-Channel eCommerce, Marks & Spencer.

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Javelin Group’s analytical approach was rigorous, flexible and impressive. The team’s recommendations made strong intuitive and commercial sense…we certainly recommend Javelin Group and look forward to working with them again in the future.
Craig Bales, Property Director, Poundland.

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With most of New Zealand’s population being an active customer of The Warehouse Group, our ability to better understand and serve our customers relies heavily on advanced customer data processing and marketing. We engaged Javelin Group to help us review and refine our customer data strategy. They brought experience from work with their European and US clients and the Javelin Group consultants had both a strategic outlook and a practical mindset. They helped us identify further opportunities in our strategy and developed a clear vision and process to help us move forward. I am very pleased with their work and recommend them highly.
Simon Turner, CEO, The Warehouse (New Zealand).

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Fashion/Accessories

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We’ve had a really good experience working with Javelin Group. We do things quickly, we’re quite nimble, and they fit in with that. We had a big challenge, they came in, got the culture very quickly, got the brief, and gave us a great solution so we are very pleased.
Nick Robertson, CEO, ASOS.

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We commissioned Javelin Group to help us think through our ecommerce strategy in China. As we are in the early phase of execution it was important to develop clarity around the approach. Javelin Group was able to leverage its ecommerce expertise which combined with solid research gave us great insight in to how best to move forward with focus and confidence. We are very pleased with the outcome of this project.
Tim Heard, Senior Vice President, Caleres.

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We have a notable percentages of sales coming from retail stores, contact centres and online channels including mobile and tablet. However, we needed the central backbone to tie these channels more closely together to enhance our omni-channel experience for our customers. Demandware’s scalable commerce platform and the digital retail strategy and implementation experience of Javelin Group have resulted in a flawless transformation of the Charles Tyrwhitt customer experience.

The joint effort has equipped us with the resources to continue enhancing our speed to market and developing the new functionality to meet customer needs. The new website launch has gone more smoothly than we could have imagined, and this is testament to the effort, focus and high standard of work involved by everyone in the Javelin Group, Demandware and Charles Tyrwhitt teams.
Simon Kerry, CIO, Charles Tyrwhitt.

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Damart is a multi-channel clothing retailer, operating across France, Belgium and the UK. We decided to centralise our design, buying, and photography, and asked Javelin Group to help with the process and critical path design, the new organisation structure, roles and responsibilities, and the technology enablers. They delivered an outstanding piece of work, which we are delighted with, so we engaged them to manage the implementation, a major change programme impacting the core of our business. This “new vision” programme has been very successful, and I’m very pleased with Javelin Group’s work. I highly recommend them.
Jacques Destobbeleer, International Director of Product Offer, Damart Group.

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We engaged with Javelin Group to provide us with an objective view of an appropriate marketing spend, with a specific focus on digital. The response was professional, swift and provided us with credible benchmarking and recommendations to work from in the future… a small piece of work that will make a significant difference.
Mark Seager, Marketing Director, Fat Face.

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Javelin Group’s team delivered clear strategic options and very practical recommendations to drive our international, omni-channel, and marketing technology strategies. They gave ongoing high quality support to our international team, more than rose to the brief in the omni-channel area, and gave us great understanding of the right technology for us. We are pleased with their results and found them a pleasure to work with.
Keith Nesbitt, Chief Operating Officer, T. M. Lewin.

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Javelin Group played a key role in helping re-define our expansion strategy for emerging markets. The team delivered focused strategic insight and practical recommendations in a collaborative and personal manner.
Richard O’Rourke, Senior Vice President, International, Timberland LLC.

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With the new wefashion.com, WE takes a step into the future: easy shopping in an inspiring environment ‘anytime, anywhere and on any device’. In order to stay relevant as a brand you need to be where the consumer is, and nowadays that is everywhere. That is why a strong omni-channel strategy and a perfect integration of the bricks and clicks worlds are so important. We are very proud of what we have achieved and we are convinced that we now offer our customers a unique online shopping experience.
Martine Baarschers, eCommerce Manager, WE Fashion.

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Electrical/Mobile/Entertainment

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We really enjoyed working with the Javelin team, and were delighted with the project’s results which have helped us to refine our location search criteria and to approach new markets with even more confidence.
Peter McTague, Property Director, BrightHouse.

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Javelin Group leveraged its global omni-channel expertise to assist Comfy in designing an omni-channel strategy that would drive value in a highly challenging macroeconomic and commercial environment. The Javelin Group team worked closely and effectively with Comfy in order to understand the nature and dynamics of the Ukrainian market. It adapted and tailored its plans to reflect the unique nature of the market and delivered a detailed set of actionable, pragmatic recommendations. We have now implemented many of their recommendations and would not hesitate to endorse them to other retailers.
Gennadii Verbylenko, Chief Executive Officer, Comfy.

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We hired Javelin Group to assist in developing a 2 year multi-channel roadmap which prioritised our multi-channel initiatives and created cost/benefit cases for each one. Javelin Group’s forecasts have been highly accurate and we have successfully implemented a number of key initiatives from this work. We recently retained Javelin Group to repeat the exercise for a specific part of our multi-channel programme and again, they have identified significant sales opportunities for the business. Their detailed knowledge of key benchmarks and best practice across both business and IT has been invaluable on both pieces of work.
Robyn Doyle, ‎Head of eCommerce Strategy & Planning, Dixons Carphone.

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Home/Garden

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We engaged Javelin Group to help build an omni-channel strategy for our B2B and B2C Building Material businesses in the Nordics. Javelin Group worked closely with us, understood our B2B challenges, and linked the latest ecommerce thinking to our industry. Javelin Group challenged existing strategies, and through a 360 degree approach and a very comprehensive list of projects and initiatives, we now have a real plan for how to become the omni-channel leader in our industry. We’re very happy we choose Javelin Group to help us – they proved to be true omni-channel experts.
Ole Mikael Jensen, President & CEO, DT Group.

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We are extremely proud of our new mobile commerce website and the exceptional user experience it offers our customers. Javelin Group has again successfully delivered a challenging project, and it was a pleasure to work with the team.
Tony Preedy, Marketing Director, Lakeland.

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Working with Javelin Group has transformed our approach to retail store planning. We can now produce consistent store appraisals utilising multiple sources of data quickly and easily. In addition, our investment in Alteryx has allowed us to realise many other uses and applications, for example, our Group Finance team use the software to support their store based financial reporting. We’re very pleased to be using Alteryx and working with Javelin Group.
Gordon Forsyth, Group Property Director, Steinhoff International.

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Specialist

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Javelin Group quickly identified a significant stock reduction opportunity and gave us clear guidelines for how this could be achieved. I am very pleased with the outcome of the project.
Nick Wood, CEO, American Golf.

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The team and their work have been exceptional and have won the support of our entire management team. We have already commissioned more work from Javelin Group and have every intention of building a long-term working relationship with the team.
Phil Walker, Chief Marketing Officer, Gala Coral Group.

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Javelin Group understands the cultural and organisational challenge very well and worked seamlessly with both external and internal partners to ensure a complete cross-functional plan was delivered. I recommend them highly. Clive West, Digital Director, Halfords.

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Just a quick note to thank everyone at Javelin Group for what’s been achieved with our new website. We’ve been consistently impressed with how efficiently and professionally the project has been run, and how smooth the launch process was. Most importantly of course we’re delighted with the website itself, and the feedback from customers and our staff has been very positive. I know your team has been working extremely hard to make this happen. It’s a pleasure to work with a partner who are so invested in the success of the project, and everyone concerned deserves great credit for a job well done. I look forward to future projects with Javelin Group.
Richard Weaver, eCommerce Director, Majestic Wine.

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Javelin Group’s space modelling work is delivering 3-4% like for like sales growth in our trial stores. We are now rolling it out across our 200 store estate.
John Farrell, Group Development Director, Pets at Home.

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B2B

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We engaged Javelin Group to help build an omni-channel strategy for our B2B and B2C Building Material businesses in the Nordics. Javelin Group worked closely with us, understood our B2B challenges, and linked the latest ecommerce thinking to our industry. Javelin Group challenged existing strategies, and through a 360 degree approach and a very comprehensive list of projects and initiatives, we now have a real plan for how to become the omni-channel leader in our industry. We’re very happy we choose Javelin Group to help us – they proved to be true omni-channel experts.
Ole Mikael Jensen, President & CEO, DT Group.

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Consumer Service

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We engaged Javelin Group to support a strategic review of our website experience and performance improvement analysis based on relevant benchmarking. Their proven track record experience from retail and other sectors has helped to develop a set of recommendations that we are implementing. Javelin Group immersed themselves into our business and delivered a comprehensive review of current state and future potential that could shift the dial to deliver a better digital experience for our customers. We were very happy to choose Javelin Group for this exercise and would positively recommend them to others.
Arslan Sharif, Digital Director, British Gas.

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Travelex engaged Javelin Group to help us understand the strength of our digital organisation structure and processes. They worked closely with my executive team and the Digital function to understand our goals, the challenges and opportunities. Javelin Group’s obvious experience in organisation design, technology delivery and agile processes gave us the confidence we needed that our digital approach, as enhanced by their recommendations, was sound.
Anthony Wagerman, CEO, Travelex.

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Javelin Group carried out a review of the Which? subscriptions and entitlements enterprise architecture. The team’s depth of knowledge and their experience of enterprise architecture was clear from day one. They brought a strong approach and provided relevant analysis and clear recommendations to enable us to make informed decisions on the future of these critical components of our technology landscape.
Mike Seery, Director of Digital & CTO, Which?

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Food Service

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Retail plays an important part in the Ben & Jerry’s success story. Our stores are where the brand is brought to life, encouraging consumers to join us in support of our social mission. Javelin Group understands retail and retail technology thoroughly; the team was able to grasp quickly the Ben & Jerry’s brand and identify the technology that would best support the customer experience that we aim to deliver.
Debra Heintz, Global Director of Retail Scoop Shops, Ben & Jerry’s.

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Brands

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The marketing campaign using Javelin Group data gave remarkable and unprecedented results. I was very pleased with the insight this project delivered and would recommend the team at Javelin Group.
Adam Blackwell, Business Development Manager, Citroën UK.

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We could not have found a better partner than the Javelin Group team. They were valuable in helping to develop our omni-channel retail transformation. Their collaborative approach embraced our key stakeholders from the start, and they quickly became an extension of our team. Javelin Group’s thoroughness in approach, their understanding of apparel and their global retail experience has provided rich content and insight that is having a significant impact on our business. The final deliverables, inclusive of detailed roadmaps and project charters, provided a practical pace and sequence that was in line with our business maturity and resources. I would not hesitate in working with Javelin Group again on future projects.
David Bortolussi, CEO and Kate Hann, Retail Director, Pacific Brands.

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We have been working with Javelin Group for the past two years to drive our ecommerce and omni-channel agenda. The support that Javelin Group has provided – from strategic proposition development through to website development and implementation – has always been high quality and they combine deep digital expertise with a flexible approach, that has adapted to our organisation. Javelin Group combine a breadth of experience of all areas of omni-channel retail and have shared their knowledge with us, helping us to develop our in-house expertise.

What makes Javelin Group stand out is their ability to work efficiently and to produce recommendations that we can implement quickly, to deliver tangible results. Another differentiator is that we work with the same people throughout the process, from the initial understanding of the brief, during the analysis and project working and then at the end in presenting the outcome; this end to end engagement is a real value add compared to other partners that we work with. We enjoy working with Javelin Group and highly recommend them.
Keith Higgins, Global SVP eCommerce, Unilever.

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Shopping Centres

Shopping Centre Developers/Investors

Testimonial

I have been impressed by the professionalism of the Javelin Group team throughout the project and how they have always responded quickly and efficiently whenever I have needed support leading up to important discussions with target tenants. Their experience and knowledge of what a retailer wants to know about a new store opportunity and how to communicate this has been extremely valuable. Stephen Clark, Managing Director, The Churchmanor Estates Company.

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Javelin Group’s understanding of retail and retailer performance levels gives us genuine insight into how a scheme is performing.  With this knowledge, we are in a better position to value an asset we are potentially about to invest in.
David Snelgrove, Managing Director, Real Estate Opportunities, Oaktree Capital Management.

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Javelin Group’s ability to assess multiple locations at a sufficient level of detail to draw out any concerns was vital in helping us make important decisions about whether to proceed with such a significant investment.
Laurent Luccioni, Head of Commercial Real Estate, PIMCO.

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The letting process for Friars Walk has been going very well. We’re 60% let with about a year to go before opening. Javelin Group’s work has been instrumental in helping us get to this point not only in terms of giving us the confidence that this development will be a success but also in persuading retailers that opening a store in Wales, in Newport, close to Cardiff, is going to be a profitable exercise for them. At a time when retailers are re-thinking the shape of their portfolios, having research to support the viability of a new scheme from a respected company such as Javelin Group is essential.
Stuart Harris, Commercial Director & Co-Founder, Queensberry Real Estate.

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The team at Javelin Group knows everything about retail! Their understanding of how consumer spending behaviour is evolving and how this affects the viability of retail property was a crucial part of our story in convincing the local authority to reconsider its recommendations. Javelin Group’s support has played an important role in securing the long-term future of the Treaty Centre and, furthermore, has helped us add value to the asset.
Nick Tribe, Partner, Quidnet Capital.

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Shopping Venues

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Javelin Group’s first three years of involvement have exceeded our expectations for the assignment. We have extended our relationship by another three years and are looking forward to working with Javelin Group in making Liverpool ONE the No.1 shopping destination in the North West.
Miles Dunnett, Head of Asset Management, Grosvenor Fund Management.

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Travel Hubs

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I just wanted to thank Javelin Group for all the hard work and effort that went into producing Network Rail’s Space Optimisation Model. We are really looking forward to utilising the tool to help drive the continual development of our tenant mix and through that deliver additional income which is then reinvested back into the Rail industry. I’m sure we will be working together again soon.
Daniel Charles, Retail Operations Manager, Network Rail.

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Private Equity

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Javelin Group did an excellent job in evaluating an investment opportunity in the food retail space. It was refreshing to work with a genuine specialist in this area, and their team of consultants who’d actually ‘been there and done it’ were able to offer us invaluable insight across a wide range of areas, including the target’s commercial proposition, the expansion opportunity, supply chain efficiency and IT adequacy. Combining retail expertise with well honed due diligence skills, Javelin Group was able to produce a comprehensive, robust and thoughtful review of the opportunity, which gave us the confidence to compete hard in the process.
Jamie Rivers, Partner, BC Partners.

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When trying to determine which adviser to use for the commercial due diligence on Wiggle, the online-only cycle retailer, there was only one option: Javelin Group. Their multi- channel credentials meant they understood the challenges faced from all competition. Their diagnostic tools allowed us to assess Wiggle against best practice; their assessment of systems in general allowed us to measure scalability. Inevitably there were gaps in information but Javelin Group was able to adapt and redirect work to drive towards resolution of key commercial issues. They met a very tight timetable and we were able to invest with confidence.
Vince Gwilliam, Partner, Bridgepoint.

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Javelin Group’s due diligence work gave the perfect balance of strategic breadth and analytical depth in a very short timeframe. Our evaluation benefited significantly from their expert opinion as a retail specialist, and we would readily use them again.
Steve Petrow, Managing Director, Change Capital Partners.

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Javelin Group’s understanding of retail and retailer performance levels gives us genuine insight into how a scheme is performing.  With this knowledge, we are in a better position to value an asset we are potentially about to invest in.
David Snelgrove, Managing Director, Real Estate Opportunities, Oaktree Capital Management.

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This was our first experience with Javelin Group. We were operating under an extremely tight timetable to complete the transaction in a sector where obvious data points and market information was in short supply. Due to the deep retail expertise and experience of the Javelin Group team, we were provided with an extremely well-constructed report. Javelin Group used genuine innovation in the data around the report to allow us to understand the main drivers, risks and mitigating factors of the business we were looking to acquire. Javelin Group brought to life the potential of the business opportunity through use of data and really helped unlock the acquisition for us. We would not hesitate to use Javelin Group again.
Michael Burt, Partner, Promethean Investments.

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Javelin Group’s retail experience was essential to understanding the dynamics of our target’s business. What also impressed us was the speed with which they understood the critical success factors of the business and its technology infrastructure. This deep understanding enabled them to produce a very challenging and valuable evaluation of our target’s growth plans.
Nigel Hammond, Partner, Vespa Capital.

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