Are your retail call centre and customer service systems ready for today’s consumer?
Whether it is Christmas, Black Friday or a Sale, we understand how critical the peak trading period is for retailers. For most, it is the difference between a successful year and a profits squeeze. It is also when customers are most dependent on retailers delivering on promises, and there is a real risk of a damaged reputation and lost trust if customers are let down.
For the technology underpinning the retail business, peak trading means many multiples of regular workload. Processes and systems are pushed to breaking point, often beyond, and these failures are increasingly visible to your customers in a digital world.
Drawing on our experience of working with many retailers of different sizes, sectors, geographies and technology profiles, combined with our expertise in retail and ecommerce technology, we have developed a service line that enables us to review current business plans, systems and operations, identify any potential bottlenecks or weaknesses, and provide a clear action plan for each.
Our overall approach is based on an eight-step process that can cover both retail and ecommerce technology and organisational readiness:
Please see below for technology consulting clients, or contact Martin Ryan at firstname.lastname@example.org or on +44 (0)20 7961 3200 to discuss your requirements.
Benefits and limitations of a SaaS ERP model compared to a traditional model.
For the digital retail store.
Three approaches and seven essential decisions.
Selecting the right ecommerce platform and technologies.
Helping retailers to select core technology solutions.
Implementing chosen solutions and recommended technologies.
Martin Ryan runs our Technology Consulting practice. He has 20 years of experience in the consulting industry helping some of the world’s largest retailers and brands with their technology strategies. Martin started his career with IBM in the 1990s and has a degree in Physics from the University of Oxford.