Are your retail call centre and customer service systems ready for today’s consumer?
Having delivered over 40 platform selections in the past four years, each with good results, we have evolved a specialised ecommerce platform selection service to help clients choose the right technologies for their business, covering both the core ecommerce solution and the many bolt-on applications which can significantly enhance ecommerce performance.
We are well placed to recommend the best solution as we are independent and technology neutral, we understand the critical ecommerce requirements (we bring the top 450 to accelerate your requirements capture), we have a deep understanding of all of the leading platforms and additional applications, and, as an expert integrator, we understand the implementation challenges.
Our reach is international, having run projects for retailers, brands, distributors and manufacturers in the UK, US, Germany, Italy, France, Denmark, Sweden, Australia and Malaysia.
Our knowledge covers all retail sectors, including department stores, luxury goods, grocery, general merchandise, fashion, health and beauty, electrical, entertainment and toys as well as allied sectors such as telecoms, ticketing, tour operations and insurance.
Please see below for ecommerce selection clients, or contact Martin Ryan at firstname.lastname@example.org or on +44 (0)20 7961 3200 to discuss your requirements.
Javelin Group did a great job in supporting Majestic Wine’s internally managed selection of an ecommerce platform, search & navigation solution and implementation partner. Javelin Group provided expert independent knowledge of the market, a proven process, materials and coaching, all delivered very professionally with integrity. I’m very pleased with their work and recommend them highly.
Richard Weaver, eCommerce Director, Majestic Wine.
With their deep retail industry knowledge, Javelin Group supported us professionally and efficiently in our Order Management selection to implement seamless cross-channel functionalities.
Martin Wild, Chief Digital Officer, Media-Saturn.
Javelin Group carried out a review of the Which? subscriptions and entitlements enterprise architecture. The team’s depth of knowledge and their experience of enterprise architecture was clear from day one. They brought a strong approach and provided relevant analysis and clear recommendations to enable us to make informed decisions on the future of these critical components of our technology landscape.
Mike Seery, former Director of Digital & CTO, Which?
Benefits and limitations of a SaaS ERP model compared to a traditional model.
For the digital retail store.
Three approaches and seven essential decisions.
Developing 3-5 year technology roadmaps to support strategy.
Helping retailers to select core technology solutions.
Implementing chosen solutions and recommended technologies.
Supporting retailers in preparation for retail peak trading.
Martin Ryan runs our Technology Consulting practice. He has 20 years of experience in the consulting industry and has worked with some of the world’s largest retailers and brands, including Walgreens Boots Alliance, C&A, Delhaize, H&M, Marks & Spencer, OTTO, Primark, Urban Outfitters and Woolworths Australia. Martin started his career with IBM in the 1990s and has a degree in Physics from Oxford University.