Digital Store Operations
Optimising store performance for digital retail.
For many years, retail operational change in-store was a result of a slow evolution of the operating model and process changes driven by the retailer. But today, with the ferocious pace of change in retail driven by both digital technology and customer expectations, many retailers are struggling to adapt and to keep their store operations running efficiently.
Customer expectations of quality of service, speed, and value for money are constantly increasing in a competitive market, and retailers are finding it difficult to fulfil demand coming via digital channels, especially within complex store environments.
This white paper investigates the role of store operations in the context of increasing customer demands driven by the digital revolution, and explores the six key areas a retailer needs to address to develop its store operations to serve the customers of today and tomorrow.
Request your copy now. Please complete and submit the form on this page.
(The White Paper is only available to retailers, Javelin Group clients and selected partners.)
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