We help increase store performance by improving sales and driving down costs.
We work with our clients to
Paul Spinks
Associate Director
Paul has over 15 years
of operational and consulting experience
in store operations and B&M. Clients include Harrods, Carphone Warehouse, Otto, HBOS, Redcats and a number
of private equity houses.
Prior to joining Javelin Group, Paul was
head
of merchandising
for
LK Bennett, and has worked in operational roles for M&S, Jones Bootmaker and Laura Ashley.
Contact Paul Spinks
"Javelin Group's thorough review of our branch operations delivered millions of pounds-worth of incremental contribution potential."
"Javelin Group reviewed our staff resourcing and scheduling, time allocations, quality of customer service, selling skills, core processes, recruitment and training, and all KPIs relating to the sales floor, to deliver a long list of improvement recommendations. We were very pleased."
"Javelin Group delivered an excellent review of HBOS's branch operations, defining improvements in efficiency through streamlined core transactions,
better management of sales and service, and improved training, development
and deployment of customer facing colleagues. Significant cost savings were highlighted for the business. We were very pleased with the results."