Retail Operations

Store operations

We help increase store performance by improving sales and driving down costs.

We work with our clients to

Anticipate customer needs to deliver an engaging and satisfying shopping experience
Streamline non-customer tasks in the store to enable more time with customers
Re-engineer core processes and technologies to maximise in-store productivity

Practice leader

Paul Spinks
Associate Director
Paul has over 15 years
of operational and consulting experience
in store operations and B&M. Clients include Harrods, Carphone Warehouse, Otto, HBOS, Redcats and a number
of private equity houses. Prior to joining Javelin Group, Paul was head
of merchandising for LK Bennett, and has worked in operational roles for M&S, Jones Bootmaker and Laura Ashley.
Contact Paul Spinks

Clients

Streamlining of non-value-added tasks to increase customer-facing time

"Javelin Group's thorough review of our branch operations delivered millions of pounds-worth of incremental contribution potential."

Andrew Pinnington, COO, Carphone Warehouse UK.

Allocation and deployment of the ideal resource to maximise sales and service

"Javelin Group reviewed our staff resourcing and scheduling, time allocations, quality of customer service, selling skills, core processes, recruitment and training, and all KPIs relating to the sales floor, to deliver a long list of improvement recommendations. We were very pleased."

Sarah Andrews, Retail Sales Director, Harrods.

Streamlining branch tasks and activities to exceed customer expectations

"Javelin Group delivered an excellent review of HBOS's branch operations, defining improvements in efficiency through streamlined core transactions,
better management of sales and service, and improved training, development
and deployment of customer facing colleagues. Significant cost savings were highlighted for the business. We were very pleased with the results."

Nick Read, Director of Service Leadership, HBOS.