Retail Store Operations

Achieve higher sales levels in retail stores at lower cost

Javelin Group is Europe's leading firm of retail and ecommerce consultancts. Our Retail Operations team works with retailers to help achieve higher sales levels at lower cost to the retailer through their stores.

We help our clients to

  • Improve productivity and service
  • Implement effective staff scheduling
  • Improve selling processes
  • Design effective customer journeys
  • Implement click and collect, and in-store ordering
  • Select, design and implement EPOS and back of store solutions

We also help retailers to optimise their store location planning.

If you would like to discuss your retail store operations requirements,
please email Will Treasure or telephone him on +44 (0)20 7961 3200.

Clients

  • "Javelin Group's very thorough review of our store operations has delivered a huge volume of valuable findings. Using a very effective method, the team has discovered many millions of pounds-worth of incremental contribution potential. We are delighted with the results."

    Andrew Pinnington, Managing Director Europe, Carphone Warehouse.

    Carphone Warehouse
  • "Javelin Group reviewed our store operations, including our staff resourcing and scheduling, time allocations, customer service, selling skills, processes, training, and all KPIs relating to the sales floor. They delivered a long list of improvement recommendations and we were very satisfied with their work."

    Sarah Andrews, Retail Sales Director, Harrods.

    Harrods
  • "Javelin Group delivered an excellent review of HBOS's branch operations. The team defined improvements in efficiency through streamlined core transactions, better management of sales and service, and improved development and deployment of customer facing colleagues, with significant cost savings for the business. We were very pleased with the results."

    Nick Read, Director of Service Leadership, HBOS

    HBOS
  • "Javelin Group conducted a thorough review of our branch operations and identified many improvement opportunities with significant business benefit. The quality of work was of a high standard and we found them to be flexible and collaborative in their approach and have engaged with them to assist with subsequent work based on their recommendations. We highly recommend them."

    John Hogan, CEO UK and Ireland, Rexel UK (Newey and Eyre)

    Rexel UK