Retail Operations

Fulfilment

We help our clients deliver right first time orders to their customers at low cost.

We work with our clients to

  • Define best fulfilment strategy (outsource vs. in-house, dedicated vs. integrated facility, delivery and returns)
  • Design and implement DC-to-customer fulfilment and returns warehousing
  • Improve productivity, capacity and scalability of fulfilment operations
Practice leader
Mark Aspinall

Mark Aspinall
Associate Director

Mark Aspinall is one of the most experienced direct-to-customer fulfilment consultants in the UK, and has a detailed understanding of all aspects of stock management, warehousing and delivery. He spent 8 years with GUS and 10 years with N.Brown prior to joining Javelin Group. Since joining Javelin Group Mark has developed operational solutions for many multi-channel retailers, including Mothercare, Screwfix Direct, B&Q, and Sainsbury's.
Contact Mark Aspinall

Clients

Development of supply chain strategy

"We engaged Javelin Group to assist in the development of our supply chain strategy, and we have been impressed with their work. The work delivered was of high quality, they worked flexibly and effectively with us, and they inspired confidence"

Laura Wade-Gery, Chief Executive Tesco.com
Home delivery strategy

"We engaged Javelin Group to recommend how we should build capacity in our home delivery process to accommodate our rapid growth and Christmas peaks over the next three years. Javelin Group carried out a detailed, thorough project, and delivered high quality work. I am delighted with the results, and we are now actively implementing the recommendations"

Beverley Aspinall, Managing Director, Fortnum and Mason
Design and implementation of contact centre

"Javelin Group helped us design and implement ecommerce contact centre, warehouse and carriage operations for H.Samuel. They worked with the internal team at Signet over several months, providing best practice advice and training during set-up, then reviewing and adjusting processes during the key Christmas trading period. We were pleased with their work and recommend them highly in this area."

Obi Felten, Head of Multi-Channel, Signet Group UK