We help our clients to provide excellent customer interaction at low cost with motivated advisors.
We work with our clients to
Mark Johnson
Mark Johnson has 8 years of contact centre development experience. Clients he has advised include Tesco, Woolworths, Mothercare, Signet, Sainsbury's, Express Gifts, Carphone Warehouse and B&Q.
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"Javelin Group reviewed our contact centre growth and capacity, and carried out a detailed study to identify self service and efficiency benefits, together with the technology solutions to implement these. Their team worked well with us, delivered high quality work, and we have already started to implement the recommendations. Javelin Group first worked for us in 2002, and we have been consistently pleased with their work."
"Javelin Group reviewed our call centre operations, and did an excellent job. We are planning to implement their recommendations to increase productivity and service, reduce call length and improve technology support."
"We selected Javelin Group for its direct to consumer expertise, strategic approach and understanding of contact centres. The process followed and the high quality of work produced has given us exactly what we need. I'm delighted with their work and happy to recommend them."
