Multi-Channel Retail & eCommerce

Planning multi-channel strategy

We help retailers like B&Q, Woolworths, New Look and Mothercare to plan their ecommerce and multi-channel strategies.

We work with these clients using our five-stage approach to multi-channel retail planning

  • Define the multi-channel proposition
  • Define the customer experience
  • Define the marketing strategy
  • Define the processes and infrastructure
  • Develop the financial and implementation plan
Practice leader
Richard Wolff

Richard Wolff
COO
Richard is the co-founder of Javelin Group and runs our Multi-Channel Retail practice. Formerly the head of Marshall Ward, Richard has spent the past 16 years running and advising retail businesses on online
and catalogue channels. Recent clients include GUS, B&Q, Mothercare, Marks & Spencer, John Lewis and Clarks.
Contact Richard Wolf

Download brochure Download Javelin Group Multi-Channel Retail brochure

Clients

Strategy, operations and technology for Mothercare Direct

"Javelin Group's breadth of experience and rapid delivery of actionable recommendations have made them our first choice consultants for all aspects
of multi-channel retail."

Anna James, Strategy Director, Mothercare.
eCommerce feasibility study for Marks & Spencer

"Javelin Group defined the proposition, operating model and economics of our ecommerce concept with authority and professionalism. They delivered all the benefits we expect of a leading strategy house combined with well-grounded operational experience. I recommend them highly."

Miranda Pode, Head of Strategy for Food, Marks & Spencer.
eCommerce modelling and forecasting for Woolworths

"It's amazing how accurate your forecasts were: we're tracking within a couple of £million since you produced your report 18 months ago. The proposition has also developed along the lines you proposed. I'm now a convinced Javelin Group fan and as I need help in the future I'll be on the 'phone."

Tony Prescott, Head of Multi-Channel, Woolworths.