Multi-Channel Retail and eCommerce

Improving marketing, fulfilment and contact centre operations

We improve our clients' multi-channel operations, from online marketing to contact centres and fulfilment.

We help our clients to

  • Optimise online, direct, and point-of-sale marketing
  • Define operational strategies and select outsourcing partners
  • Review and improve fulfilment warehouse layouts and processes
  • Improve contact centre efficiencies
  • Manage the effective allocation of budgets across channels
Practice leader
Will Treasure

Will Treasure
Director
Will Treasure runs our Operations practice.
He has designed and/or implemented operational and technology solutions for more than 50 retailers including Tesco, B&Q, Woolworths, Sainsbury's, Debenhams, Comet and Carphone Warehouse. Prior to Javelin Group, Will built and ran Iceland Group's home delivery service, growing sales to £160m in 12 months. Will graduated from Oxford with a starred first in Engineering, Economics and Management.
Contact Will Treasure

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Clients

eCRM strategy to maximise the customer lifetime value of B&Q's online customers

"Javelin Group has helped us to understand our customers and to develop our CRM strategy accordingly. Their output has been excellent and has added significant value."

Phil Walker, Head of Marketing, B&Q Direct.
Strategy planning and operational support for H Samuel's ecommerce launch

"Javelin Group helped to design and implement our ecommerce call centre, warehouse and carriage operations, providing best-practice advice and training. We recommend them highly."

Obi Felten, Head of Multi-Channel, Signet Group UK.
Direct-to-customer warehousing and logistics

"Javelin Group played a major role in the successful integration of Novara into Premier Education."

David Machin, Logistics Director, Findel Education.