Implementation

Our eCommerce Operations team works with retailers and ecommerce businesses to deliver major change in ecommerce and implement the solutions we recommend.

Implementation Planning

  • Programme roadmaps, plans, organisations, governance & RACI, budgeting and benefits case

Implementation Support

  • Programme/Project management
  • Stakeholder management
  • People and change management
  • Risks and issue tracking
  • Process mapping, business documentation and training support
  • Benefits tracking

Implementation Quality Assurance

  • Programme review/Audit and implementation assessment

If you would like to discuss your ecommerce operations implementation,
please email Will Treasure or telephone him on +44 (0)20 7961 3200.

Clients

  • "The Coupons at Till programme is Sainsbury's largest investment in customer loyalty since Nectar was launched in 2002. It was a complex programme to launch and set up, involving Nectar, Catalina, and our EPOS system, and involving teams from IT, stores and marketing. Javelin Group managed this programme for us very successfully, enabling us to complete the store roll-out on time and successfully launch the Coupons at Till just before the peak trading period of 2009. I'm very pleased with Javelin Group's work."

    Andrew Mann, Director of Customer Insight and Loyalty, Sainsbury's.

    Sainsbury's
  • "Javelin Group was an essential part of the success of Project Himalaya. Debenhams had decided to move fulfilment services to a new supplier. This entailed major IT and business change, with a multiple stakeholder project that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT and physical change in line to deliver the solution. The quality of the work and professionalism of the Javelin Group will ensure I continue to work with them in the future."

    David Worby, Head of Direct, Debenhams.

    Debenhams
  • "Comet intends to grow its home delivery and after sales service business. With the board supportive of the growth opportunity, Javelin Group provided programme management support to implement their recommendations, leading a cross-functional Comet team. Their team was essential in all aspects of this work, and I'm very pleased with what they have done."

    Toby Lousada, Services Director, Comet.

    Comet