eCommerce Operations
Practice leader
Will Treasure
Director, Operations
Multi-channel retail infrastructure
In ecommerce, delivering goods as promised is essential. This means that the quality of operational execution is paramount in the fulfilment operation and in the contact centre.
Javelin Group is Europe's leading firm of retail and ecommerce consultants. We work with retailers, cataloguers and distributors to plan, build, and improve their multi-channel and ecommerce fulfilment and customer service operations.