eCommerce & Multi-Channel Retail Strategy
Practice leader
Richard Wolff
COO
Plan a compelling multi-channel offer and customer experience, with effective marketing and merchandising
Javelin Group is Europe's leading specialist firm of ecommerce and multi-channel retail consultants. We help retailers to plan, launch and improve ecommerce, catalogue, telephone and in-store ordering channels, and to combine these effectively with their stores.
Our multi-disciplined team works with retailers to
- Define the business case for ecommerce and multi-channel
- Plan and implement the right strategies to exploit ecommerce
- Define the customer experience online and across channels
- Optimise marketing to acquire customers cost-effectively
- Optimise online merchandising to maximise conversion and AOV