Are your retail call centre and customer service systems ready for today’s consumer?
An essential component of retail technology planning is a roadmap: a clear view of the retail applications needed to support the business over the following three years, of how they will fit together, and of the business benefits they will deliver. This is based on the business strategy, typically documented in a workshop with the executive team.
Many retailers of scale have at least one ERP (Enterprise Resource Planning) solution covering at least key back office functionality and often a wider footprint covering, for example, merchandise planning and merchandise management or key supply chain functions such as demand forecasting and warehouse management.
Alongside the ERP is a mix of in-house developed applications and a wide range of best-of-breed packages and legacy solutions. Introducing change into this complex mix of applications, with their critical interdependencies, can be time-consuming and expensive, both to design and develop as well as to test and deploy.
For this reason, significant change in retail systems architecture is best approached strategically, a process on which we are extremely well-positioned to advise.
Over many years of successful retail technology planning we have developed a very effective approach to answering the following questions:
Please see below for retail technology strategy clients, or contact Martin Ryan at firstname.lastname@example.org or on +44 (0)20 7961 3200 to discuss your requirements.
Retail plays an important part in the Ben & Jerry’s success story. Our stores are where the brand is brought to life, encouraging consumers to join us in support of our social mission. Javelin Group understands retail and retail technology thoroughly; the team was able to grasp quickly the Ben & Jerry’s brand and identify the technology that would best support the customer experience that we aim to deliver.
Debra Heintz, Global Director of Retail Scoop Shops, Ben & Jerry’s.
Krispy Kreme is growing and evolving rapidly and our technology has not always kept up this pace. Javelin Group provided us with a rapid, thorough and professional top-to-bottom review of our applications and technology costs. They provided deep retail technology insight and recommendations on how to move towards best practice. Their comprehensive financial benchmarks will be particularly helpful as we challenge our suppliers to deliver best value. I recommend them.
Robert Ledger, Finance Director, Krispy Kreme.
Javelin Group’s team delivered clear strategic options and very practical recommendations to drive our international, omni-channel, and marketing technology strategies. They gave ongoing high quality support to our international team, more than rose to the brief in the omni-channel area, and gave us great understanding of the right technology for us. We are pleased with their results and found them a pleasure to work with.
Keith Nesbitt, Chief Operating Officer, T. M. Lewin.
With most of New Zealand’s population being an active customer of The Warehouse Group, our ability to better understand and serve our customers relies heavily on advanced customer data processing and marketing. We engaged Javelin Group to help us review and refine our customer data strategy. They brought experience from work with their European and US clients and the Javelin Group consultants had both a strategic outlook and a practical mindset. They helped us identify further opportunities in our strategy and developed a clear vision and process to help us move forward. I am very pleased with their work and recommend them highly.
Simon Turner, CEO, The Warehouse (New Zealand).
Benefits and limitations of a SaaS ERP model compared to a traditional model.
For the digital retail store.
Three approaches and seven essential decisions.
Selecting the right ecommerce platform and technologies.
Helping retailers to select core technology solutions.
Implementing chosen solutions and recommended technologies.
Supporting retailers in preparation for retail peak trading.
Martin Ryan runs our Technology Consulting practice. He has 20 years of experience in the consulting industry and has worked with some of the world’s largest retailers and brands, including Walgreens Boots Alliance, C&A, Delhaize, H&M, Marks & Spencer, OTTO, Primark, Urban Outfitters and Woolworths Australia. Martin started his career with IBM in the 1990s and has a degree in Physics from Oxford University.