Are your retail call centre and customer service systems ready for today’s consumer?
We have recently run selections for retailers in all the following business areas:
A typical project starts after a retailer has completed a significant update to their technology strategy and identified one or more applications in their architecture that is missing or weak.
We help retailers to understand which solutions can fill these gaps and go on to select the right package(s) from the right vendor(s) and develop full implementation plans, timetable and project team structure.
Key questions to consider when selecting core retail systems include:
Please see below for retail technology selection clients, or contact Martin Ryan at email@example.com or on +44 (0)20 7961 3200 to discuss your requirements.
Retail plays an important part in the Ben & Jerry’s success story. Our stores are where the brand is brought to life, encouraging consumers to join us in support of our social mission. Javelin Group understands retail and retail technology thoroughly; the team was able to grasp quickly the Ben & Jerry’s brand and identify the technology that would best support the customer experience that we aim to deliver.
Debra Heintz, Global Director of Retail Scoop Shops, Ben & Jerry’s.
Benefits and limitations of a SaaS ERP model compared to a traditional model.
For the digital retail store.
Three approaches and seven essential decisions.
Selecting the right ecommerce platform and technologies.
Developing 3-5 year technology roadmaps to support strategy.
Implementing chosen solutions and recommended technologies.
Supporting retailers in preparation for retail peak trading.
Martin Ryan runs our Technology Consulting practice. He has 20 years of experience in the consulting industry and has worked with some of the world’s largest retailers and brands, including Walgreens Boots Alliance, C&A, Delhaize, H&M, Marks & Spencer, OTTO, Primark, Urban Outfitters and Woolworths Australia. Martin started his career with IBM in the 1990s and has a degree in Physics from Oxford University.