Systems Integration Practice

eCommerce Website Support

Javelin Group provides 24x7x365 first, second and third line support with hosting (if required) to our retail clients.

We have a dedicated team of support analysts based in Sofia, Bulgaria, providing 24×7 support to our clients. Our clients are backed up by our Sofia-based development team, who work in the same office. This enables us to provide rapid service recovery and excellent uptime. Our team is equipped with sophisticated monitoring solutions, enabling pro-active service management with a focus on the end customer.

The technologies we support include Salesforce Commerce Cloud (formerly known as Demandware), hybris, Endeca, Fredhopper, Adobe Merchandising and Informatica. For some of our clients we also provide a managed hosting service, using our partners Rackspace and NetBenefit.

Please see below for ecommerce website support further reading, or contact Anthony Farrow at anthony.farrow@javelingroup.com to discuss your requirements.

Contact  Anthony
Systems Integration Practice

Contact Practice Director

Anthony Farrow

Director, Systems Integration

Anthony Farrow runs our Systems Integration practice. He joined Javelin Group in 2001 and has many years of experience advising retailers, brands and B2Bs on retail and digital technology strategy. Anthony specialises in both consulting on and delivering complex global technology solutions. Anthony has worked with the world’s leading retailers (e.g. Tesco, H&M, B&Q, Clarks, Auchan), top brand names (e.g. Mulberry, SuperGroup, Radley, Cath Kidston, Bench) and B2Bs (e.g. RS Components, Ingram Micro, IMI Norgren, Rexel).