How to transform the structure of your retail organisation for true omni-channel.
Recent changes in consumer spending behaviour are having a huge impact on the culture and organisation of major retail businesses. Whilst most retailers have recognised this and already begun to adapt, the largest and most complex challenges still lie ahead. Even the most advanced retailers have completed two of four phases of omni-channel organisational transformation:
Javelin Group has many years of experience helping retailers to establish (Phase 1) and then merge (Phase 2) digital teams and skills into and across their organisations. Our focus now is on helping our retailers to understand and undertake the final re-shaping of core retail functions that is required to become truly omni-channel (Phases 3 and 4).
Based around the phases above, we help major retailers and brands to:
Download our White Paper to find out more detail about the omni-channel organisational challenge facing retailers.
As with other Javelin Group service lines, our approach is rooted in a deep industry understanding that ensures our output is easy to implement and orientated around actions.
We recognise that the organisational challenge for each retailer or brand is unique, and so all projects and individual work streams are carefully designed to account for each client’s particular circumstances (e.g. global/regional/local dynamics, the role of shared services, single vs. multi-brand dynamics).
Our work is not just about a simple redrawing of organisational lines and boxes. We redefine roles and accountabilities, to manage complexities, and build solutions that account for the changing omni-channel environment in which retailers operate today. Unlike other advisors, we also give due consideration to the data and technological elements of the required transformation (leveraging skills from our dedicated Technology Consulting and Analytics practices).
In recent years, Javelin Group has helped many retailers with organisational work, including several projects helping clients to navigate their way through our four-phase organisational framework. (Please see clients below).
Please note: For retailers with work still to do in Phases 1 and 2 of their own organisational development, we can also provide support in understanding the challenges, defining the way forward, and leveraging lessons learned from other retailers who have been through the same journey.
Please see below for omni-channel organisation clients, or contact Matt Houston at firstname.lastname@example.org or on +44 (0)20 7961 3200 to discuss your requirements.
Damart is a multi-channel clothing retailer, operating across France, Belgium and the UK. We decided to centralise our design, buying, and photography, and asked Javelin Group to help with the process and critical path design, the new organisation structure, roles and responsibilities, and the technology enablers. They delivered an outstanding piece of work, which we are delighted with, so we engaged them to manage the implementation, a major change programme impacting the core of our business. This “new vision” programme has been very successful, and I’m very pleased with Javelin Group’s work. I highly recommend them.
Jacques Destobbeleer, International Director of Product Offer, Damart Group.
Javelin Group’s team worked closely with us to help quantify the global opportunity and set-out a clear strategic plan for international expansion. They have also helped us understand how we should evolve our organisation to support future international growth. The team combine robust strategic thinking with practical experience and I would recommend them highly.
Francis McAuley, International Director, Debenhams.
Javelin Group understands the cultural and organisational challenge very well and worked seamlessly with both external and internal partners to ensure a complete cross-functional plan was delivered. I recommend them highly. Clive West, Digital Director, Halfords.
Javelin Group has worked with us on both the definition and execution of our omni-channel strategy. Javelin Group’s unique ability to define a strategic vision, while at the same time providing detailed operational recommendations, has helped ensure that the strategy permeates all levels of our organisation. The fact that Javelin Group is working for omni-channel leaders has been key in terms of business and organisation recommendations. We are pleased with our choice to have Javelin Group accompany us on our journey of omni-channel transformation.
Bertrand Jungo, CEO, Manor.
Six key strategies.
For the new age of retail.
The future of the UK grocery market.
Transforming the structure of your organisation for true omni-channel retail.
Planning and implementing winning strategies for the new age of retail.
Responding to and exploiting the retail channel shift.
Planning retail, ecommerce and omni-channel expansion.
Optimising online and offline channels in the age of omni-channel retail.
Improving financial performance through actionable insights.
Understanding and optimising customer journeys.
Analysing operational costs.
Richard Wolff, Javelin Group’s co-founder and COO, runs our Retail Strategy practice. He has spent many years running and advising retail businesses. Recent clients include Clarks, Mothercare, John Lewis, B&Q and Marks & Spencer. Richard has an MBA from Manchester Business School.