Systems Integration Practice

eCommerce Website Support

Javelin Group provides 24x7x365 first, second and third line support with hosting (if required) to our retail clients.

We have a dedicated team of support analysts based in Sofia, Bulgaria, providing 24×7 support to our clients. Our clients are backed up by our Sofia-based development team, who work in the same office. This enables us to provide rapid service recovery and excellent uptime. Our team is equipped with sophisticated monitoring solutions, enabling pro-active service management with a focus on the end customer.

The technologies we support include Salesforce Commerce Cloud (formerly known as Demandware), hybris, Endeca, Fredhopper, Adobe Merchandising and Informatica. For some of our clients we also provide a managed hosting service, using our partners Rackspace and NetBenefit.

Please see below for ecommerce website support further reading, or contact Fraser Davidson at or call +44 (0)20 7961 3200 to discuss your requirements.

Contact  Fraser
Systems Integration Practice

Contact Practice Director

Fraser Davidson

CTO & Director, Systems Integration

Fraser Davidson is our CTO and runs our Systems Integration practice, which develops world-class ecommerce websites and solutions for retailers across the globe. Prior to joining Javelin Group, Fraser spent over 20 years at IBM working across most solution areas and industry segments. In 2001 Fraser was appointed to the IBM senior leadership team for northern Europe, where he held a number of executive positions including Director of the Retail & Distribution Industry and Vice President of IBM’s Software Business.