Case Study

Jumbo Supermarkten

Design and implementation of technologies and operations for new ecommerce channel.

Design and implementation of technologies and operations for Jumbo Supermarkten’s new ecommerce channel.

With the Dutch online grocery market expected to triple in the coming years, Jumbo Supermarkten, the second largest grocery retailer in The Netherlands, wanted to offer its customers online grocery shopping for the first time.

Project

Jumbo Supermarkten engaged Javelin Group to define, design and implement the operations and technologies for a new ecommerce grocery channel. These included an ecommerce website, an ecommerce fulfilment centre (dark store), in-store pick-up, dedicated pick-up points, and customer services.

Outputs

Having defined the operational elements (including process design of the dark store and selection of the warehouse management system) and the technology elements of the new ecommerce channel, Javelin Group implemented the key systems including:

  • An innovative ecommerce website with click & collect, built on the Intershop platform
  • A product information management (PIM) system using Informatica
  • A bespoke order management system (OMS), which also includes pick-up and delivery slot management
  • In-store and pick-up point functionality replacing the need for a POS system
  • Customer service functionality on both Intershop and OMS

Benefits

As a result of the new website and operations, Jumbo.com customers can now order online for next-day pick-up from dedicated pick-up points and selected Jumbo Supermarkten stores.

In only 22 months, Jumbo Supermarkten was transformed from a retailer with no ecommerce offering and no method of supporting this, to a retailer with a brand new, world-class ecommerce website platform and fulfilment centre, all delivered on time and on budget, and at an affordable price.

Following hot on the heels of two other successful development projects for de Bijenkorf and WE Fashion, this is Javelin Group’s third outstanding ecommerce project delivered for a leading Dutch retailer, in recent months.

At Jumbo Supermarkten we aim to offer our customers the best service, the largest range and the lowest prices, and we are now delighted to be able to extend our unique formula to our customers via online shopping. With The Netherlands’ online grocery market expected to triple in the coming years, we embarked on this project with Javelin Group almost two years ago to meet the current and future needs of our customers. Javelin Group has been central to the success of Jumbo.com, from initial definition, through design to implementation. It has been a delight to work with such a professional team at Javelin Group and I am immensely proud of what we have achieved together.
Roland van den Berg, eCommerce Director, Jumbo Supermarkten.

www.jumbo.com

Find out more about Javelin Group’s eCommerce Development service line.

Contact  Fraser

Contact Practice Director

Fraser Davidson

CTO & Director, Systems Integration

Fraser Davidson is our CTO and runs our Systems Integration practice, which develops world-class ecommerce websites and solutions for retailers across the globe. Prior to joining Javelin Group, Fraser spent over 20 years at IBM working across most solution areas and industry segments. In 2001 Fraser was appointed to the IBM senior leadership team for northern Europe, where he held a number of executive positions including Director of the Retail & Distribution Industry and Vice President of IBM’s Software Business.