Case Study

Debenhams

eCommerce warehouse move with major technology change.

Debenhams

eCommerce warehouse move with major technology change for Debenhams.

Javelin Group helped design, implement and launch a major fulfilment, customer service and payment processing move with associated IT changes, a £10m programme.

Background

A need to relocate and expand Debenhams’ fulfilment and customer service operations, which also required major order management and integration development.

Project

Javelin Group designed and project managed the move to new service providers (mix of outsource and in-house), and ensured that the technology development and warehouse and customer services move was fully integrated.

Outputs

This change, which more than doubled capacity with lower operating costs, was commissioned on time, on budget, and with minimal impact on customers. It also provides flexibility to meet future business requirements.

Benefits

The new solution gave increased capacity at a lower cost to Debenhams, and also provided future flexibility for change of fulfilment provider.

Our move of fulfilment services to a new supplier entailed major IT and business change that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT and physical change in line to deliver the solution. Javelin Group was an essential part of the success of this project.
David Worby, Head of Direct, Debenhams.

www.debenhams.com

Find out more about Javelin Group’s Operations service line.

Contact  Will

Contact Practice Director

Will Treasure

Director, Operations

Will Treasure runs our Operations strategy practice. He has designed and implemented operational solutions over the last 18 years for more than 80 retailers, brands and B2Bs including Tesco, Boohoo, Delhaize, de Bijenkorf, Waitrose, Bestseller and Iceland. Prior to Javelin Group, Will built and ran Iceland Group’s home delivery service, growing a business from start-up to £160m annual sales in 12 months. Will graduated from Oxford with a starred first in Engineering, Economics and Management.