We provide 24x7x365 first, second and third line support with hosting (if required) to our clients.
Javelin Group has a dedicated team of support analysts based in Sofia, Bulgaria, providing 24x7 support to our clients. Our clients are backed up by our Sofia based development team, who work in the same office. This enables us to provide rapid service recovery and excellent uptime for our clients. Our team is equipped with sophisticated monitoring solutions, enabling pro-active service management with a focus on the end customer.
The technologies we support include Demandware, hybris, Endeca, Fredhopper, Adobe Merchandising and Heiler. For some of our clients we also provide a managed hosting service, using our partners Rackspace and NetBenefit.
Please contact Fraser Davidson or call +44 (0)20 7961 3200 to discuss your requirements.