Testimonials


eCommerce & Omni-Channel Retail


Manor

"Javelin Group has worked with us on both the definition and execution of our omni-channel strategy. Javelin Group’s unique ability to define a strategic vision, while at the same time providing detailed operational recommendations, has helped ensure that the strategy permeates all levels of our organisation, from the top management to the teams responsible for implementing the strategy. The fact that Javelin Group is working for omni-channel leaders has been key in terms of business and organisation recommendations. We are pleased with our choice to have Javelin Group accompany us on our journey of omni-channel transformation."
Bertrand Jungo, CEO, Manor.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


DT Group

"We engaged Javelin Group to help build an omni-channel strategy for our B2B and B2C Building Material businesses in the Nordics. Javelin Group worked closely with us, understood our B2B challenges, and linked the latest ecommerce thinking to our industry. Javelin Group challenged existing strategies, and through a 360 degree approach and a very comprehensive list of projects and initiatives, we now have a real plan for how to become the omni-channel leader in our industry. We’re very happy we choose Javelin Group to help us – they proved to be true omni-channel experts."
Ole Mikael Jensen, President & CEO, DT Group.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


V&D

"You should be proud of the talent and skills that your team possess to help teams like mine and to succeed in developing, so rapidly and profitably in line with your guidance, the clear strategic roadmap that you have developed with us."
Mark McKeon, CEO, V&D.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


Brown Shoe Company

"We commissioned Javelin Group to help us think through our ecommerce strategy in China. As we are in the early phase of execution it was important to develop clarity around the approach. Javelin Group was able to leverage its ecommerce expertise which combined with solid research gave us great insight in to how best to move forward with focus and confidence. We are very pleased with the outcome of this project."
Tim Heard, Senior Vice President, Brown Shoe International.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


Comfy

"Javelin Group leveraged its global omni-channel expertise to assist Comfy in designing an omni-channel strategy that would drive value in a highly challenging macroeconomic and commercial environment. The Javelin Group team worked closely and effectively with Comfy in order to understand the nature and dynamics of the Ukrainian market and delivered a detailed set of actionable, pragmatic recommendations. We have now implemented many of their recommendations and would not hesitate to endorse them to other retailers."
Gennadii Verbylenko, Chief Executive Officer, Comfy, Ukraine.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


Marks & Spencer

"[This work] set the strategy for where we needed to take our multi-channel retail...Javelin Group was the right choice to do this. When they talk about being good at multi-channel, it’s because they’re good at multi-channel."
Dave Hughes, Director of Direct, Marks & Spencer.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


Gala Coral

"The team and their work have been exceptional and have won the support of our entire management team. We have already commissioned more work from Javelin Group and have every intention of building a long-term working relationship with the team."
Phil Walker, Remote Director, Gala Coral Group.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


Karstadt

"As part of our long term strategy, Karstadt needed some professional assistance and input into the development of our long established and outdated ecommerce business. Javelin Group was recommended to me by two of the retail leaders in the UK market place - John Lewis Partnership and Debenhams - who spoke extremely highly of both Tony Stockil and his organisation. Javelin Group has been working with us for approximately six months and we have found them to be invaluable. Their expertise and their professionalism is exemplary - if retailer wants to build a successful ecommerce business, then Javelin Group need to be part of the success recipe."
Andrew Jennings, CEO, Karstadt.

Find out more about our eCommerce & Omni-Channel Retail Strategy service line.


Debenhams

"Javelin Group carried out a detailed strategic review and performance improvement analysis of our online and multi-channel business and identified many high value opportunities in our online marketing, merchandising, user experience and cross-channel activities, which we then implemented. This excellent work can justifiably claim a fair share of the credit for the 88% growth that Debenhams.com then experienced over the next 12 months."
Michael Sharp, COO, Debenhams.

Find out more about our Performance Improvement service line.


Gala Coral Group

"We engaged Javelin Group to review and redefine our online proposition for Galabingo.com. As part of this, they developed and led an extensive programme of customer research which comprised: usability labs, focus groups, online forums and thousands of online, email telephone and shop surveys. The insight this generated was fantastic This was combined with an extensive analysis of our customer database which delivered a deep and very valuable understanding of our customer behaviours. They set out a very clear strategy for our business, which has won the support of our entire management team and we are delighted with their work."
Chris Edgington, Group Marketing Director, Gala Coral Group.

Find out more about our Customer Insight & Data service line.


Marks & Spencer

"Javelin Group helped us with our international strategy, short-listing the best markets and planning the right ecommerce and multi-channel approach in each case. They helped us understand the main operational and technical requirements and the likely investment and ROI implications. This was good work by our joint team, much aided by Javelin Group’s multi-disciplinary team and approach."
Laura Wade-Gery, Executive Director of Multi-Channel eCommerce, Marks & Spencer.

Find out more about our International Expansion service line.


Timberland

"Javelin Group played a key role in helping re-define our expansion strategy for emerging markets. The team delivered focused strategic insight and practical recommendations in a collaborative and personal manner."
Richard O’Rourke, Senior Vice President, International, Timberland LLC.

Find out more about our International Expansion service line.


 

ASOS

"We've had a really good experience working with Javelin Group. We do things quickly, we’re quite nimble, and they fit in with that. We had a big challenge, they came in, got the culture very quickly, got the brief, and gave us a great solution so we are very pleased."
Nick Robertson, CEO, ASOS.

Find out more about our eCommerce Fulfilment and Omni-Channel Retail Logistics service line.


Debenhams

"Our move of fulfilment services to a new supplier entailed major IT and business change that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT and physical change in line to deliver the solution. Javelin Group was an essential part of the success of this project."
David Worby, Head of Direct, Debenhams.

Find out more about our eCommerce Fulfilment and Omni-Channel Retail Logistics service line.


Marks & Spencer

"Javelin Group carried out a rapid quality assurance of our new automated warehouse at Castle Donington. They did a thorough and rapid job in demanding circumstances, and answered the questions we had set them clearly and thoroughly and provided a good set of recommendations. I am pleased with their work and plan to use them for future projects."
Tim Owrid, Head of General Merchandise Strategic Network, Marks & Spencer.

Find out more about our Automation Planning and Implementation service line.


Waitrose

"Javelin Group project managed the successful transfer of our previously outsourced call centre operations to a brand new, dedicated in house facility. Their commitment, relationship management, and flexibility in approach ensured that transition was delivered seamlessly to both time and budget. Waitrose has since used Javelin Group’s operational experience across other areas of the business, yielding similar success and as such I can highly recommend them."
Matt Clifton, Head of Retail Support, Waitrose.

Find out more about our Operations Implementation service line.


Debenhams

"Javelin Group was an essential part of the success of Project Himalaya. Debenhams had decided to move fulfilment services to a new supplier. This entailed major IT and business change, with a multiple stakeholder project that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT and physical change in line to deliver the solution. The quality of the work and professionalism of the Javelin Group will ensure I continue to work with them in the future."
David Worby, Head of Direct, Debenhams.

Find out more about our Operations Implementation service line.


Waitrose

"Javelin Group perfectly responded to our brief and worked with us throughout the piece of work to ensure they were fully meeting our requirements. It is a testament to their thoroughness and competence that at their final presentation we had no unanswered questions and a clear focus for next steps."
Richard Luck, Manager Direct Gifting, eCommerce, Waitrose.

Find out more about our Retail Contact Centres service line.


Marks & Spencer

"Over the last 2 years I have enjoyed working with the team from the Javelin Group. They have worked with us on several engagements as our customer service centres have grown and diversified. Through their detailed knowledge of the customer service market they have provided valuable insight and consistently delivered high quality work to brief, budget and time. This is why I am happy to work with them again."
Anna del Gesso, Head of Customer Service Centres, Marks & Spencer.

Find out more about our Retail Contact Centres service line.


Mothercare

"We’ve engaged Javelin Group on a number of occasions in our customer service operations over the last 8 years and have been delighted with the work they have delivered. Their thorough and pragmatic approach had helped us improve both our existing operations and also plan our strategy for growth. Their consultants are highly knowledgeable, practical, flexible and have been very easy to work with. I would recommend them highly."
Steve Abse, Head of Marketing and Retail Operations, Mothercare.

Find out more about our Retail Contact Centres service line.


Sainsbury's

"We engaged Javelin Group to carry out a strategic review of our contact centre operations and technology. They delivered a thorough and detailed view, with qualified benefits, and a good road map for the implementation of the work. The individuals involved brought great knowledge to the team and I'm pleased with the end result."
Gavin Shetly, Business Systems Manager, Sainsbury's.

Find out more about our Retail Contact Centres service line.


Tesco

"Javelin Group reviewed our contact centre growth and capacity, and carried out a detailed study to identify 'customer self service' benefits, together with the technology solutions to implement these. The team delivered high quality work and we've been consistently pleased."
Anthony Moore, Operations Development Director, Tesco.com.

Find out more about our Retail Contact Centres service line.


Hermes UK

"We selected Javelin Group for its direct to consumer expertise, strategic approach and understanding of contact centres. The process followed and the high quality of work produced has given us exactly what we need. I’m delighted with their work and happy to recommend them."
Carole Woodhead, Managing Director, Hermes UK.

Find out more about our Retail Contact Centres service line.


Pets at Home

"Javelin Group's space modelling work is delivering 3-4% like for like sales growth in our trial stores. We are now rolling it out across our 200 store estate."
John Farrell, Group Development Director, Pets at Home.

Find out more about our Buying & Merchandising service line.


American Golf

"Javelin Group quickly identified a significant stock reduction opportunity and gave us clear guidelines for how this could be achieved. I am very pleased with the outcome of the project."
Nick Wood, CEO, American Golf.

Find out more about our Buying & Merchandising service line.


Direct Wines

"We were very pleased with Javelin's insight, empathy, tenacity and recommendations. Now we just have to get on and implement their blue print."
Simon McMurtrie, Group Chief Executive, Direct Wines.

Find out more about our Buying & Merchandising service line.


Damart

"This "new vision" programme has been very successful, delivering the benefits we wanted, and I’m very pleased with Javelin Group's work. I highly recommend them."
Jacques Destobbeleer, International Director of Product Offer, Damart Group.

Find out more about our Buying & Merchandising service line.


Ann Summers

"Javelin Group did a great job of recommending how to reduce our lead times, improve stock turn, and improve sales per square foot through better processes and systems across our B&M operation. Their plans will clearly have a significant positive impact on our retail performance. I am very happy to recommend them."
Vanessa Gold, B&M Director, Ann Summers.

Find out more about our Buying & Merchandising service line.


Majestic Wine

"Javelin Group did a great job in supporting Majestic Wine’s internally managed selection of an ecommerce platform, search and navigation solution and implementation partner. Javelin Group provided expert independent knowledge of the market, a proven process, materials and coaching, all delivered very professionally with integrity. I’m very pleased with their work and recommend them highly."
Richard Weaver, eCommerce Director, Majestic Wine.

Find out more about our eCommerce Platform Selection service line.


Media Saturn

"With their deep retail industry knowledge, Javelin Group supported us professionally and efficiently in our Order Management selection to implement seamless cross-channel functionalities."
Martin Wild, Vice President Multi-Channel, Media Saturn.

Find out more about our eCommerce Platform Selection service line.


Boots

"Javelin Group's ecommerce platform selection process was very professional and of high quality."
Tim Stacey, Director, Boots.com.

Find out more about our eCommerce Technology Selection service line.


Bosch and Siemens Hausgeräte

"Javelin Group has been central to defining the technology requirements for BSH’s strategic redesign of the direct-to-consumer ecommerce platform. The expertise and experience Javelin Group has in ecommerce and technology was obvious. Their consultants listened carefully to our needs, clearly explained our options and guided us through the development of an ecommerce technology strategy and the selection of key technology packages. I recommend Javelin Group and their process wholeheartedly."
Michael Kroth, Head of Development, Bosch and Siemens Hausgeräte.

Find out more about our eCommerce Technology Selection service line.


Mulberry

"Javelin Group provided excellent support for the Mulberry ecommerce platform selection process. Their insight into ecommerce technologies helped us clearly differentiate between what appeared to us to be similar solutions. It was invaluable having access to their experience of international ecommerce, the requirements of a luxury global brand and the practical issues of ecommerce implementation and ongoing operations. We were delighted with their work and the results achieved by following their recommendations."
Charlotte O'Sullivan, Head of Online, Mulberry.

Find out more about our eCommerce Technology Selection service line.


Krispy Kreme

"Krispy Kreme is growing and evolving rapidly and our technology has not always kept up this pace. Javelin Group provided us with a rapid, thorough and professional top-to-bottom review of our applications and technology costs. They provided deep retail technology insight and recommendations on how to move towards best practice. Their comprehensive financial benchmarks will be particularly helpful as we challenge our suppliers to deliver best value. I recommend them."
Robert Ledger, Finance Director, Krispy Kreme (UK) Limited.

Find out more about our Retail Technology Planning and Application Selection service line.


Ann Summers

"We were impressed by Javelin Group's ability to review our IT applications, infrastructure, processes and organisation across the whole business and with their knowledge of retail best practice business process and IT."
Sheila Wye, Finance Director, Ann Summers.

Find out more about our Retail Technology Planning and Application Selection service line.


Poundland

"Javelin Group has demonstrated a wealth of experience in the development of our technology strategy. Through their thorough understanding of retail, its processes and the technology marketplace they have been instrumental in identifying, selecting and negotiating the right solutions all backed by a solid business case definition. Their depth of experience and professionalism meant they were able to address our technology, process and organisational needs across the entire business, from buying and merchandising through distribution, supply chain and store operations."
Robert Adams, Finance Director, Poundland.

Find out more about our Retail Technology Planning and Application Selection service line.


Carphone Warehouse

"Javelin Group carried out a rapid selection for a WMS for the whole of Carphone Warehouse Group, with first implementation in Spain. The team used their operational and software knowledge very effectively, and were able to give a good recommendation within six weeks of commencing. We subsequently engaged Javelin Group to project manage and provide 'best practice' process support for the implementation. I am pleased with the work they did, and have continued to use them to support our logistics development.was the right choice to do this. When they talk about being good at multi-channel, it’s because they’re good at multi-channel."
Giles Harvey, Carphone Warehouse Group Supply Chain Director.

Find out more about our Retail Technology Planning and Application Selection service line.


eCommerce Systems Integration


de Bijenkorf

"We are now thrilled to offer our customers a seamless multi-channel experience across all devices, on a robust platform. We have seen a 50% improvement in site performance and an immediate uplift in sales following the launch of our new website. It has been an absolute pleasure to work with Javelin Group and we have already engaged the team for ongoing and future work."
Pieter Heij, Multi-Channel Director, de Bijenkorf.

Find out more about our eCommerce Development service line.


Majestic Wine

"Just a quick note to thank everyone at Javelin Group for what's been achieved with our new website. We've been consistently impressed with how efficiently and professionally the project has been run, and how smooth the launch process was. Most importantly of course we're delighted with the website itself, and the feedback from customers and our staff has been very positive. I know your team has been working extremely hard to make this happen. It's a pleasure to work with a partner who are so invested in the success of the project, and everyone concerned deserves great credit for a job well done. I look forward to future projects with Javelin Group."
Richard Weaver, eCommerce Director, Majestic Wine.

Find out more about our eCommerce Development service line.


Pottermore

"We chose Javelin Group to support us in developing the Shop, due to its proven experience in developing large scale transactional websites for retailers, and we have continued to engage the firm for the on-going website development including the new Japanese site."
Julian Thomas, CTO, Pottermore.

Find out more about our eCommerce Development service line.


Lakeland

"Our new website offers excellent product presentation, hundreds of demo videos and extensive customer reviews, simple and easy search and navigation, a virtual catalogue, a strong ‘active merchandising’ capability which enables us to recommend the right products to our customers based on their behaviour and the preferences of other customers similar to them, sophisticated promotions functionality, a streamlined and intuitive customer journey, multi-variate testing capability and extensive tagging for better analytics so that we can continually learn and improve the site. Javelin Group has succeeded in the very challenging task of integrating the many components and systems necessary to fulfil this vision, and we are delighted with the outcome."
Tony Preedy, Marketing Director, Lakeland.

Find out more about our eCommerce Development service line.


Lakeland

"We are extremely proud of our new mobile commerce website and the exceptional user experience it offers our customers. Javelin Group has again successfully delivered a challenging project, and it was a pleasure to work with the team."
Tony Preedy, Marketing Director, Lakeland.

Find out more about our Mobile Commerce service line.


Mothercare Early Learning Centre

"In January this year, we made a tough request of Javelin Group to help us move into mobile ecommerce by delivering our mobile site by April. They met this challenge, working efficiently with our team to deliver a high quality site within our budget and timeframe. We have already seen an uptake of the site with orders being taken on the first day of our soft launch. We are very happy with the solution which has been delivered to us by Javelin Group."
Jas Virdee, Executive Director, Mothercare ELC.

Find out more about our Mobile Commerce service line.


Halfords

"We are delighted with our new PIM solution and the enhanced customer experience it provides across our web, mobile and tablet sites. Javelin Group has been central to the delivery of this project, from their expertise in technology strategy to experience in development. It has been a pleasure to work with the Javelin Group team on this project."
Clive West, Digital Director, Halfords.

Find out more about our Product Information Management service line.


Asda

"Javelin Group did an excellent job of implementing our customer order management and integration solutions to support the launch of our multi-channel offers for George and general merchandise. They delivered this complex project within a tight five-month timeline to very high standards, demonstrating an impressive expertise in ecommerce and order management architecture and implementation. I recommend them highly."
Tony Prescott, Multi-Channel Director, Asda.

Find out more about our Order Management Systems service line.


 

Tesco

"Javelin Group's technical knowledge and collaborative approach de-risked our project considerably. Their flexible team met challenging timelines and helped to deliver a best-of-breed website implementation."
Andrew Beale, IT Development Manager, Tesco.com.

Find out more about our Search & Navigation service line.


Otto Group

"I've been impressed by the levels of commitment and effort shown by Javelin Group. The quality and expertise of their people and the way they worked with us significantly speeded up our website implementation."
John Veichmanis, Head of eCommerce, Otto UK.

Find out more about our Search & Navigation service line.


Mothercare Early Learning Centre

"In January this year, we made a tough request of Javelin Group to help us move into mobile ecommerce by delivering our mobile website by April. They met this challenge, working efficiently with our team to deliver a high quality site within our budget and timeframe. We have already seen an uptake of the site with orders being taken on the first day of our soft launch. We are very happy with the solution which has been delivered to us by Javelin Group."
Jas Virdee, Executive Director, Mothercare ELC.

Find out more about our eCommerce Technologies service line.


Asda

"Javelin Group did an excellent job of implementing our customer order management and integration solutions to support the launch of our multi-channel offers for George and general merchandise. They delivered this complex project within a tight five-month timeline to very high standards, demonstrating an impressive expertise in ecommerce and order management architecture and implementation. I recommend them highly."
Tony Prescott, Multi-Channel Director, Asda.

Find out more about our eCommerce Technologies service line.


Locations & Analytics


The One Brand

"We approached Javelin Group with 2 tasks: 1) To pin-point the top stores in a catchment area and 2) To assess what types of people shopped in that catchment area. The work that came back exceeded our expectations. Maps, customer profiling and easy to understand explanations ensured that we got the listing that we wanted. The team realised that we had a very limited knowledge of how to undergo the task ourselves and so took a thorough and proactive approach to providing us their work. The work was of a very impressive quality. The Tesco buyer was impressed that a small company, such as ourselves, could have such insight. High quality work that is easy to understand in a short timescale, with flexibility to make amendments at the last moment really can’t be beaten."
Mark Salter, Head of Business Development/Channel Manager Retail, The One Brand.

Find out more about our Store Location Planning service line.


Carphone Warehouse

"The team were flexible in their approach and integrated well with our own senior management. They also had a clear vision of the impact of multi-channel retailing on the UK high street, to give us the right strategic direction for our portfolio. They were a pleasure to work with and I have no hesitation in recommending them."
Grahame Smith, Group Property Director, Carphone Warehouse UK & Europe.

Find out more about our Store Location Planning service line.


Poundland

"Javelin Group’s analytical approach was rigorous, flexible and impressive. The team's recommendations made strong intuitive and commercial sense...we certainly recommend Javelin Group and look forward to working with them again in the future."
Craig Bales, Property Director, Poundland.

Find out more about our Store Location Planning service line.


Cath Kidston

"Cath Kidston is a unique business. Whilst it has grown incredibly quickly in recent years, its long-term success relies on the very careful selection of venues for our new stores which will both deliver strong commercial returns as well as being right for our brand. Javelin Group was selected to develop our strategy for our store expansion programme. Cath Kidston has been very active since receiving Javelin Group’s guidance and our successful growth continues apace. We would highly recommend Javelin Group."
Paul Spinks, Managing Director, Cath Kidston.

Find out more about our Store Location Planning service line.


Timberland

"This was an excellent project by Javelin Group. The project outcomes were well-prepared and presented by the Javelin team with whom we had a strong rapport throughout the project. Their collaborative approach meant a higher level of engagement in the project from our side and a more tailored/industry-specific approach, using real practical market experience to identify and explain outliers. The team members complemented each other very well with different strengths across different disciplines. Applying a consistent methodology across different geographies worked well and the addition of local resources (in Greece) provided an extra and important dimension to the work."
Lars Jorgensen, Sales & Business Development Director, Timberland.

Find out more about our Store Location Planning service line.


Steinhoff International

"Working with Javelin Group has transformed our approach to retail store planning. We can now produce consistent store appraisals utilising multiple sources of data quickly and easily. In addition, our investment in Alteryx has allowed us to realise many other uses and applications, for example, our Group Finance team use the software to support their store based financial reporting. We’re very pleased to be using Alteryx and working with Javelin Group."
Gordon Forsyth, Group Property Director, Steinhoff International.

Find out more about our Store Location Planning service line.


BrightHouse

"We really enjoyed working with the Javelin Group team, and were delighted with the project’s result."
Peter McTague, Property Director, BrightHouse.

Find out more about our Store Location Planning service line.


ByBox

"The location model developed with Javelin Group gives us the necessary analysis to assess viability of new locations, focusing our efforts on only the best new locations. The web-based interface is really simple to use and being web-based means we can access reports whether in the office or onsite with a potential new site host."
Alexandra Korda, Director, ByBox.

Find out more about our Store Location Planning service line.


Carpetright

"Javelin Group’s deep insight is helping us to grow sales across our store estate."
Neil Page, Finance Director, Carpetright.

Find out more about our Store Location Planning service line.


Quintain

"Javelin Group has been providing Quintain with quality research to validate key elements of the Wembley Re-generation project since 2008. The most significant of these is London Designer Outlet (LDO) where they have provided estimates for trading potential and, in so doing, assisted with securing key occupiers. The team at Javelin Group has worked on a number of other retail research initiatives in an efficient and flexible way - they also represent good value for money! We are currently working with Javelin Group to help define future phases of potential retail development in Wembley."
Phil Cottingham, Managing Director, Quintain Estates.

Find out more about our Shopping Centre Strategy service line.


Henderson Global Investors

"Javelin Group helped us to understand the trading potential of a number of target tenants at Whitefriars. Armed with this information we were able to enter discussions with target tenants with a better understanding of the realistic level of rent that the retailers could pay. Javelin Group provided us and our agents with the necessary research-based catchment statistics benchmarking Canterbury against a selection of comparable ‘cathedral’ cities. This information helped us communicate a positive story about Canterbury and Whitefriars to target tenants and helped ensure that we had successful discussions."
Jason Boyce, Senior Portfolio Manager, Henderson Global Investors.

Find out more about our Shopping Centre Strategy service line.


British Land

"I asked Javelin Group to assess the viability of a new project in Spain, a market that was new to me and therefore presented some unknown risks. The team not only executed the work quickly, in depth and professionally but uncovered information that some internationally renowned property consultants had missed. The report was concise and well presented and in summary Javelin Group exceeded my expectations.."
Stuart Cunliffe, European Retail Investment, British Land.

Find out more about our Shopping Centre Strategy service line.


Resolution Property

"Javelin Group was engaged to help Resolution understand the trading potential of an extension at one of its assets in Poland – Galeria Pomorska in Bydgoszcz. Their depth of knowledge of the Polish market and the local Bydgoszcz offer was impressive and their advice has helped our decision-making process enormously. I have engaged in the past with most of the main research houses and I would rate Javelin Group at the top of the group."
Shane Scott, Partner, Resolution Property.

Find out more about our Shopping Centre Strategy service line.


Zorlu Centre

"Javelin Group provided us with a valuable alternative evaluation of this prestigious new scheme’s trading potential and the level of rent retailers could afford to pay. We deliberately wanted an outside opinion of which international tenants to target and Javelin Group’s work successfully identified a wider universe of tenants than had previously been put forward. Although a new territory for them, Javelin Group quickly brought themselves up to speed in understanding the retail landscape and consumers in Istanbul, and delivered a valuable and robust piece of research."
Irem Yucel Kaymak, Commercial Manager, Zorlu Properties Ltd.

Find out more about our Shopping Centre Strategy service line.


Grosvenor Fund Management

"Javelin Group’s first three years of involvement have exceeded our expectations for the assignment. We have extended our relationship by another three years and are looking forward to working with Javelin Group in making Liverpool ONE the No.1 shopping destination in the North West."
Miles Dunnett, Head of Asset Management, Grosvenor Fund Management.

Find out more about our Shopping Centre Strategy service line.


Hammerson

"Javelin Group's work helps Hammerson to make key strategic decisions across both our existing shopping centre portfolio and future developments by providing objective and realistic research support. Javelin Group helps us define the key parameters of schemes - their catchment, optimum scale of development, tenant strategy, sales potential and sustainable rents. Their input adds real value. We have no hesitation in recommending them."
Lawrence Hutchings, Managing Director UK Retail, Hammerson.

Find out more about our Shopping Centre Strategy service line.


Heathrow Airport Holdings

"Javelin Group has worked with BAA over several years to construct and evolve a unique space planning tool. The 'Category Management Model' is central to much of the strategic and operational planning that underpins retail space planning at BAA and Javelin Group is a key partner for us in keeping the model relevant, simple and up-to-date as our business requirements evolve. The Javelin Group team bring an ability to convert business scenarios and diverse data-sets into a smooth modelling process that combines all the key commercial drivers of our business. The CM Model delivers clear, practical outputs that we are able to input into our strategic plan.  Javelin Group has been central to the model and space planning's success."
Matt Titterton, Customer Insight Manager, Heathrow Airport Holdings.

Find out more about our Airport & Travel Retail service line.


Network Rail

"I just wanted to thank Javelin Group for all the hard work and effort that went into producing Network Rail's Space Optimisation Model. We are really looking forward to utilising the tool to help drive the continual development of our tenant mix and through that deliver additional income which is then reinvested back into the Rail industry. I’m sure we will be working together again soon."
Daniel Charles, Retail Operations Manager, Network Rail.

Find out more about our Airport & Travel Retail service line.


Citroën

"The marketing campaign using Javelin Group data gave remarkable and unprecedented results. I was very pleased with the insight this project delivered and would recommend the team at Javelin Group."
Adam Blackwell, Business Development Manager, Citroën UK.

Find out more about our Customer Analytics service line.


AGMA

"Information and analysis of key retail trends from Javelin Group is proving to be extremely helpful, informing and strengthening our work on town centres across Greater Manchester."
Garreth Bruff, Policy Manager, AGMA (Association of Greater Manchester Authorities).

Find out more about our Customer Analytics service line.


Leeds City Council

"Javelin Group's insight tools and expertise provide an invaluable source of up to date information for local authorities wanting to get a clear understanding of their local residents and retail venues. The data reflects real trends based on large sample actual consumer data, allowing decision makers to be confident in their business recommendations."
Patrick Bowes, Chief Economist, Regional Economic Intelligence Unit, Leeds City Council.

Find out more about our Location & Consumer Data service line.


ByBox

"The location model developed with Javelin Group gives us the necessary analysis to assess viability of new locations, focusing our efforts on only the best new locations. The web-based interface is really simple to use and being web-based means we can access reports whether in the office or onsite with a potential new site host."
Alexandra Korda, Director, ByBox.

Find out more about our Retail & eCommerce Analytics Software service line.


Steinhoff International

"Working with Javelin Group has transformed our approach to retail store planning. We can now produce consistent store appraisals utilising multiple sources of data quickly and easily. In addition, our investment in Alteryx has allowed us to realise many other uses and applications, for example, our Group Finance team use the software to support their store based financial reporting. We’re very pleased to be using Alteryx and working with Javelin Group"
Gordon Forsyth, Group Property Director, Steinhoff International.

Find out more about our Retail & eCommerce Analytics Software service line.


Due Diligence


Advent International

"Javelin Group worked closely with us on a large discount retailer in the UK. Their work was of a high standard and they left no stone unturned during a rapid diligence process. Their specialist team were a real differentiator and produced a great result. Javelin Group was a pleasure to work with; responsive, articulate and fun. I would highly recommend them."
Andy Dawson, Director, Advent International.

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BC Partners

"Javelin Group did an excellent job in evaluating an investment opportunity in the food retail space. It was refreshing to work with a genuine specialist in this area, and their team of consultants who'd actually 'been there and done it' were able to offer us invaluable insight across a wide range of areas, including the target's commercial proposition, the expansion opportunity, supply chain efficiency and IT adequacy. Combining retail expertise with well honed due diligence skills, Javelin Group was able to produce a comprehensive, robust and thoughtful review of the opportunity, which gave us the confidence to compete hard in the process."
Jamie Rivers, Partner, BC Partners.

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Bridgepoint

"When trying to determine which adviser to use for the commercial due diligence on Wiggle, the online-only cycle retailer, there was only one option: Javelin Group. Their multi- channel credentials meant they understood the challenges faced from all competition. Their diagnostic tools allowed us to assess Wiggle against best practice; their assessment of systems in general allowed us to measure scalability. Inevitably there were gaps in information but Javelin Group was able to adapt and redirect work to drive towards resolution of key commercial issues. They met a very tight timetable and we were able to invest with confidence."
Vince Gwilliam, Partner, Bridgepoint.

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ISIS Equity Partners

"Javelin Group was invaluable in supporting our appraisal of a leisure sector investment. In a short period of time they helped us to answer a few targeted questions comprehensively. The litmus test is that their work will be used as an effective management tool going forward, and won’t just gather dust as some due diligence reports do."
Benoit Broch, Investment Director, ISIS Equity Partners.

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Permira

"Javelin Group’s Commercial & Operational Due Diligence combined customer insight with a detailed evaluation of the market, proposition and growth potential for the business. They provided real value add and their insights were key to our evaluation of the business."
Martin Clarke, Partner, Permira.

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HobbyCraft

"Javelin Group’s vendor commercial and operational due diligence for HobbyCraft was a great piece of work by the real specialists in the retail/consumer sector. It answered the key questions investors wanted to get their teeth into, and was an important part of getting the transaction to its successful close. I would recommend them."
Warren Haskins, Founder, HobbyCraft.

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Duke Street Capital

"It is fair to say that Javelin Group's due diligence work was pivotal in getting us to the finish line on this investment. It's an excellent piece of work."
Oliver Mayer, Investment Director, Duke Street Capital.

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Vespa Capital

"Javelin Group’s retail experience was essential to under-standing the dynamics of our target’s business. What also impressed us was the speed with which they understood the critical success factors of the business and its technology infrastructure. This deep understanding enabled them to produce a very challenging and valuable evaluation of our target’s growth plans."
Nigel Hammond, Partner, Vespa Capital.

Find out more about our Commercial & Operational Due Diligence service line.


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