Contact Practice Director

Richard Wolff

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    Richard Wolff discusses ecommerce
    and omni-channel at Javelin Group

eCommerce & Omni-Channel Retail

We offer a full range of ecommerce and omni-channel retail consultancy services to retailers, brands and distributors.

Javelin Group is the leading firm of ecommerce and omni-channel retail consultants in Europe. We help retailers, brands and distributors across the region to plan, build and improve their online sales and to coordinate ecommerce, telephone and store channels for maximum profit.

eCommerce & Omni-Channel Retail Strategy
We define the business case and strategy for ecommerce and omni-channel retail, from a compelling customer offer and experience to a clear operational, technical and financial plan.
Performance Improvement
We audit and benchmark our clients’ online offer, customer experience, marketing, and omni-channel services and make recommendations to improve financial performance.
International Expansion
We develop and implement international retail store, ecommerce and omni-channel expansion plans which include: retail market planning and entry strategies, retail offer development and retail operational planning.
eCommerce Fulfilment and Omni-Channel Retail Logistics
We enable clients to grow their omni-channel retail fulfilment and logistics operations, including 3-5 year growth planning, automation planning, process and productivity improvement, benchmarking, integration of retail and online logistics, 3PL selection, systems selection and implementation.
Retail Contact Centres
We plan, setup and improve ecommerce and omni-channel retail contact centre operations, including growth planning, service comparison and improvement, productivity improvement, benchmarking, in-house vs outsource strategy, partner selection, systems selection and implementation.
Buying & Merchandising
We enable retailers to reduce stock, improve B&M processes, sell more through local range and space optimisation, integrate online and store teams, develop product information management, and select B&M systems.
Product Data & Content Management
We help clients to improve their processes for managing product data and content, including creative costs benchmarking and data quality governance, and to select the appropriate PIM and DAM solutions.
Store Operations
We help retailers and service providers to adapt their store/branch network to flourish in today’s omni-channel environment, by helping to match rapidly changing customer missions and journeys with the optimum operating and staffing models.
Payments & Fraud
We provide an end to end approach to helping clients with their payment and fraud issues across retail and ecommerce.
eCommerce Technology Selection
We select the right ecommerce solutions using our extensive experience, deep understanding of the leading ecommerce platforms and detailed assessment of client needs.
Retail Technology Planning and Application Selection
We develop 3-5 year technology roadmaps which identify the best fit of applications to deliver the business objectives, often assessing ERP vs best of breed vs enhancement of existing systems. We also provide a rapid ‘health check’ of IT for senior management or external investors.

Please contact Richard Wolff or call +44 (0)20 7961 3200 to discuss your requirements.

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