Contact Practice Director

Will Treasure
Director of Operations & Technology Consulting

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    Will Treasure discusses the operations
    and technology consulting practice at
    Javelin Group

International Logistics: Delivery, Returns and Stockholding

We help retailers and brands manage international shipment and returns of online orders.

Typically we help our UK clients answer the following questions:

  • Can I meet European, US and Australian service standards with delivery from the UK?
  • Do I need a separate stockholding of product overseas
    • If so, where should it be located?
  • What are the most cost effective delivery solutions?
  • How do I manage returns? Do I need local returns handling and processing?
  • Which products should I exclude from my range for overseas buyers?
  • Is a delivery duty unpaid (DDU) solution acceptable?
    • If not how do I manage overseas tax and customs?

We help US and other brands and retailers setting up European ecommerce and retail operations to:

  • Identify the best location for ecommerce fulfilment and retail logistics
  • Select the right outsourced partner
  • Implement the fulfilment solution

Please contact Will Treasure or call +44 (0)20 7961 3200 to discuss your requirements.

Case Study
Marks & Spencer

International ecommerce fulfilment strategy

Javelin Group helped Marks & Spencer develop its international logistics strategy. This involved:

  • Planning out the best carriage and returns solution for European fulfilment
  • Identifying all the possible fulfilment solutions for international fulfilment beyond Europe, and recommending what solution will fit M&S best:
    • In-house from the UK
    • Separate stock holding overseas
    • Use of outsourced fulfilment partners
    • In country returns solution
  • Packaging and labelling needed
  • Management of tax and duty
  • Cost and timeline to implement
"Javelin Group helped us with our international strategy, short-listing the best markets and planning the right ecommerce and multi-channel approach in each case. They helped us understand the main operational and technical requirements and the likely investment and ROI implications. This was good work by our joint team, much aided by Javelin Group’s multi-disciplinary team and approach."

Laura Wade-Gery, Executive Director, Multi-Channel eCommerce, Marks & Spencer.

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