Contact Practice Director

Will Treasure
Director of Operations & Technology Consulting

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    Click image to watch video:
    Will Treasure discusses the operations
    and technology consulting practice at
    Javelin Group

Operations Implementation

Our ecommerce and omni-channel retail operations team works with retailers and ecommerce businesses to deliver major change in ecommerce and retail and implement the solutions we recommend.

Implementation Planning

  • Programme roadmaps, plans, organisation, governance and RACI, budgeting and benefits case

Implementation Support

  • Programme/Project management
  • Stakeholder management
  • People and change management
  • Risks and issues tracking
  • Process mapping, business documentation and training support
  • Benefits tracking

Implementation Quality Assurance

  • Programme review/audit and implementation assessment


"Javelin Group project managed the successful transfer of our previously outsourced call centre operations to a brand new, dedicated in house facility. Their commitment, relationship management, and flexibility in approach ensured that transition was delivered seamlessly to both time and budget. Waitrose has since used Javelin Group’s operational experience across other areas of the business, yielding similar success and as such I can highly recommend them."

Matt Clifton, Head of Retail Support, Waitrose.

"Javelin Group was an essential part of the success of Project Himalaya. Debenhams had decided to move fulfilment services to a new supplier. This entailed major IT and business change, with a multiple stakeholder project that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT and physical change in line to deliver the solution. The quality of the work and professionalism of the Javelin Group will ensure I continue to work with them in the future."

David Worby, Head of Direct, Debenhams.

Please contact Will Treasure or call +44 (0)20 7961 3200 to discuss your requirements.

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