Clients
"Javelin Group project managed the successful transfer of our previously outsourced call centre operations to a brand new, dedicated in house facility. Their commitment, relationship management, and flexibility in approach ensured that transition was delivered seamlessly to both time and budget. Waitrose has since used Javelin Group’s operational experience across other areas of the business, yielding similar success and as such I can highly recommend them."
Matt Clifton, Head of Retail Support, Waitrose.
"The Coupons at Till programme is Sainsbury's largest investment in customer loyalty since Nectar was launched in 2002. It was a complex programme to launch and set up, involving Nectar, Catalina, and our EPOS system, and involving teams from IT, stores and marketing. Javelin Group managed this programme for us very successfully, enabling us to complete
the store roll-out on time and successfully launch the Coupons at Till just before the peak
trading period of 2009. I'm very pleased with Javelin Group's work."
Andrew Mann, Director of Customer Insight and Loyalty, Sainsbury's.
"Javelin Group was an essential part of the success of Project Himalaya. Debenhams had decided to move fulfilment services to a new supplier. This entailed major IT and business change, with a multiple stakeholder project that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT
and physical change in line to deliver the solution. The quality of the work and
professionalism of the Javelin Group will ensure I continue to work with them in the future."
David Worby, Head of Direct, Debenhams.
"Comet intends to grow its home delivery and after sales service business. With the board supportive of the growth opportunity, Javelin Group provided programme management support to implement their recommendations, leading a cross-functional Comet team. Their team was essential in all aspects of this work, and I'm very pleased with what they have done."
Toby Lousada, Services Director, Comet.