Case Study: Fashion
ASOS
eCommerce fulfilment strategy and implementation
Javelin Group helped ASOS develop its fulfilment strategy, and then advised on the implementation. This involved:
- Understanding ASOS current infrastructure and future growth plans
- Creating short term additional capacity
- Identifying the right long term solution
- Reviewing warehouse space available and locations, and selecting the best fit warehouse for ASOS
- High-level design for the new warehouse
- Programme QA of the implementation
- High-level design for phase 2 of the warehouse implementation
"We've had a really good experience working with Javelin Group. We do things quickly, we’re quite nimble, and they fit in with that. We had a big challenge, they came in, got the culture very quickly, got the brief, and gave us a great solution so we are very pleased."
Nick Robertson, CEO, ASOS.
Case Study: Department Store
Debenhams
eCommerce warehouse move with major technology change
Javelin Group helped design, implement and launch a major fulfilment, customer service and payment processing move with associated IT changes, a £10m programme.
- Background: A need to relocate and expand Debenhams’ fulfilment and customer service operations, which also required major order management and integration development
- Project: We designed and project managed the move to new service providers (mix of outsource and in-house), and ensured that the technology development and warehouse and customer services move was fully integrated
- Outputs: This change, which more than doubled capacity with lower operating costs, was commissioned on time, on budget, and with minimal impact on customers. It also provides flexibility to meet future business requirements
- Benefits: The new solution gave increased capacity at lower cost to Debenhams, and also provided future flexibility for change of fulfilment provider
"Our move of fulfilment services to a new supplier entailed major IT and business change that took 18 months to deliver. Javelin Group provided very effective programme management, keeping the commercial, contract, IT and physical change in line to deliver the solution. Javelin Group was an essential part of the success of this project."
David Worby, Head of Direct, Debenhams.
Case Study: Food
Waitrose
Waitrose Deliver London: ‘Dark store’ design and development
Waitrose is rapidly developing its own grocery home shopping service, alongside the Ocado service. Waitrose decided to launch the service in London in 2011, and requested Javelin Group help in this launch. This included:
- Market Size: Estimate the sales potential in London
- Fulfilment Strategy: Whether to use stores to fulfil or a separate warehouse laid out like a store (‘dark store’)
- Overall programme management
- ‘Dark store’ operation and technology design, including warehouse selection and design
- Implementation support