Operations Vacancies

Operations Consultant - Programme Manager

Javelin Group is Europe ’s leading specialist ecommerce and retail consultancy. We are based in London with 80 full time staff, and our clients include all the top 10 UK retailers (e.g. Tesco, Sainsbury’s, Marks and Spencer) and many continental European retailers. 

Our consulting model is unique in retail. Rather than focus on a single discipline we combine specialists across multiple skills, from strategy to operations (fulfilment, contact centre, buying & merchandising, supply chain and logistics, store operations) to technology (IT strategy, product selection, implementation) and store locations. Combining these enables us to deliver better-informed, more rounded strategies and solutions to our clients and thus build lasting relationships. It also provides our team with a wide variety of interesting work.

As well as recommending the best solutions and operations to our clients, we also help our clients implement these solutions. This is an increasing part of our business, and we are looking for a programme manager to join our team, to lead implementations with our clients. The split of work for this individual is likely to be about 70% implementation (programme management) and 30% consulting (solution design and development). The role is a business management role, although technology is typically a large part of these implementations.

Typical Projects

Implementation Planning

  • Programme roadmaps
  • Scope
  • Project plans
  • Organisation, governance & RACI
  • Communication plans
  • Project budgeting

Implementation Support

  • Programme/Project management
  • Stakeholder management
  • Risks and issues tracking
  • Training support
  • Communication plans
  • Benefits tracking

Typical projects are 3-9 months in duration, with the work mostly on-site, typically four days on site and one day in the Javelin Group office. Recent projects our team has provided programme management support for are:

  • Sainsbury's: Coupon at Till
  • Waitrose: Bringing a contact centre in-house
  • Comet: Development of new business line

Person Requirements

  • Two years' (minimum) experience of retail or ecommerce, either for a consultancy or retailer
  • Good academic background (e.g. A grades at A-level) and highly numerate
  • Excellent interpersonal and client facing skills
  • Practical, self confident, implementation focussed
  • Experience of leading large projects in retailers
  • Confident use of MS PowerPoint, Excel, Word
  • Strong desire to work in retail consulting
  • Located within commuting distance of London

Please apply with CV to recruitment@javelingroup.com.