Jumbo Supermarkten launches online shopping via Jumbo.com, designed and implemented by Javelin Group.
London, 17 November 2014. The Netherlands’ second largest grocery retailer, Jumbo Supermarkten, has launched Jumbo.com offering customers online grocery shopping for the first time. The website and all associated operations and technologies were defined, designed and implemented by Javelin Group, Europe’s leading retail strategy consultancy and systems integrator.
Jumbo.com customers can now order online for next-day pick up from dedicated pick up points and selected Jumbo Supermarkten stores. The online shop launched last week and the first orders have been successfully processed and collected.
Javelin Group was engaged by Jumbo Supermarkten to define, design and implement a new online grocery business 22 months ago including an ecommerce fulfilment centre (or dark store), in-store pick up, dedicated pick up points, and customer services. The Javelin Group team implemented all of the key systems including a website built on the Intershop platform, a PIM (Informatica), a warehouse management system, a bespoke order management system (which also includes pick-up and delivery slot management, and in-store and pick-up point functionality replacing the need for a POS system), and customer service functionality on both Intershop and OMS.
Roland van den Berg, eCommerce Director at Jumbo Supermarkten, said: “At Jumbo Supermarkten we aim to offer our customers the best service, the largest range and the lowest prices, and we are now delighted to be able to extend our unique formula to our customers via online shopping. With The Netherlands’ online grocery market expected to triple in the coming years, we embarked on this project with Javelin Group almost two years ago to meet the current and future needs of our customers. Javelin Group has been central to the success of Jumbo.com, from initial definition, through design to implementation. It has been a delight to work with such a professional team at Javelin Group and I am immensely proud of what we have achieved together.”
Javelin Group’s CTO, Fraser Davidson, said: “It has been a tremendous pleasure working with the Jumbo Supermarkten team on this exciting project. Our respective teams should be extremely proud of this result which is absolutely unparalleled in terms of its delivery to time and budget. We now look forward to our role in supporting Jumbo.com, working with its strong team and delighting Jumbo customers well into the future.”
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