For many years, retail operational change in-store was a result of a slow evolution of the operating model and process changes driven by the retailer. But today, with the ferocious pace of change in retail driven by both digital technology and customer expectations, many retailers are struggling to adapt and to keep their store operations running efficiently. This white paper investigates the role of store operations in the context of increasing customer demands driven by the digital revolution, and explores the six key areas a retailer needs to address to develop its store operations to serve the customers of today and tomorrow.
New White Paper: Digital Store Operations.
6 January 2016